We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodeling

Pro Touch Remodeling & Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I gave the owner of Pro Touch Remodeling & Construction $650 up front July 9th, 2022, to take out 2 skylights because one was leaking. They came out on July 15th, 2022, they took skylights out and put wood and shingles on the roof in the backside of my house. Inside they filled in the space with drywall. I contacted him on July 20th, 2022, where the replaced drywall inside my house was leaking. He came out on July 21st and put white stuff like caulking under some shingles on roof that he said was sticking up. I thought he fixed the problem, so I paid him the other $650 owed him on July 22nd, 2022. The total for the repair was $1,300.00. Then on August 3rd, 2022, another leak occurred over my sink by a light fixture. I contacted him about this on the same day as this issue happened. He texted me he would send out someone the next day. No one showed up. Then I contacted him on August 5th,9th and again on the 25th. No answer at all. Then I reached out to ******* Builders to take a look at my problem so I could get it repaired. They told me they seen little holes in my roof where it was repaired previously. The shingles replaced was not secured properly and the wood replaced on one side was very thin and moved when stepped on. ******* company told me that the job I had done needs to be completely redone because it was not done properly. I do not have the funds right now to replace the work that needs to be done. They put roofing cover over my roof where it is leaking so it doesn't leak in the house until I can get it fixed. I would like to get my money back so I can get my repair fixed properly.

Pro Touch Remodeling & Construction LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.