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Business Profile

Archery Equipment

Bowskin Archery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Archery Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bow in July of 2023. I waited the given manufacturing time before contacting the business for information. I was told that it would be made after Halloween of 2023. I waited before contacting the business again around February of 2024. I was told that it would be made in April. I have not received the product or heard anything from the business.

    Business Response

    Date: 04/23/2024

    The client ordered the custom piece at the beginning of our show season (indicated in our shipping and returns section on our website, and must be agreed to at the end of checkout) any orders placed during that time do not begin until after our show season is over (November, also listed on our website (in BOLD) and at the end of checkout) Listing that orders may take up to 5 months out from end of our show season (March). The client was kept apprised of this. The client did not respond directly to any of our messages through the website. The Client was contacted in March (our deadline month) explaining the order would be Shipped this month (April). The client still did not respond. Our clients are made aware of our extended lead times and the reasons why, not only on the website, but also at check out, they must agree to the terms before proceeding with purchase, which include this in the checkout. We also have a No cancellation policy. in light of the clients recourse (a negative BBB Report, rather than responding to emails, messages, or refund request) we wish do dissolve all orders with this client and have issued a refund immediately.   

Bowskin Archery is NOT a BBB Accredited Business.

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