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Business Profile

Glassware

Gentry Glass

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Cash App on 11/12/24 to make a purchase from Glass Gentry for $170. I was told by him that it would be mailed out after he got payment. I paid him & then he left town without shipping the item & without updating me. Telling me it would be delayed.

    I received the item on 12/13/24 a month after ordering. When it arrived it was broken so i contacted him & he told me to ship it back for repairs. He said he would repair it right away since he doesnt like broken pieces laying around the shop.

    I shipped it back to him on 12/18/24 & he received it a few days later. I messaged him on 12/28/24 wondering where my item was & he said he'd get to it when he can which is not what be originally told me on 12/13/24. Again i heard nothing from him so i followed up again on 1/7/25 & he said ya it has been awhile & he'll repair it & get it shipped out.

    On 1/10/25 I told him just to refund me since again I hadnt heard back from him again. I still didn’t have my money or what I paid for. He hasnt kept his word on anything I& no longer trust him or the quality of his work. He ignored my refund request on 1/10/25 and shipped back to me anyways. Then he proceed to tell me that I need to be patient when its been 2 months since I ordered from him and still didn’t have my refund or what I paid for.

    Then in 1/24/25 I opened the package from him only to find what looks like another crack or defect in the glass. I don’t want the product like I stated to him previously and have tried multiple times to get a refund directly from the seller and through Cash App will zero luck. I don't trust him or his craftsmanship after the nightmare of a transaction.

Gentry Glass is NOT a BBB Accredited Business.

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