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Business Profile

Rent to Own

Eagle Rental Purchase

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented some furniture and having several deaths in my family. I reached out to account manager let them know I would be in Friday 1-17-25. I have harassed with over 20 calls a day. I have been called a *****, I have been receiving calls non stop. I am scared to go home after work feared and scared. Not only the account manager but the entire staff I have never done business whereas the staff is harassing me. and or ever made me scared. They are harassing my referrals and this is just gotten out of hand over being late 9 days.

    Business Response

    Date: 02/01/2025

    We are sorry that Ms. ****** feels this way. However, at no point has she been harassed or threatened. As part of our standard procedure in the rent-to-own industry, we make phone calls and conduct field visits to establish contact with customers regarding expired lease agreements.
    Ms. ****** has been a customer of Eagle Rental for less than a month. During this time, she was presented with multiple options to resolve her account but did not take advantage of any of them. Our company offers a lifetime reinstatement policy, which allows customers to return merchandise if they are unable to make a payment, with the option to have it redelivered when they are ready. Unfortunately, instead of utilizing this option, Ms. ****** chose to ignore communication attempts and verbally abuse and threaten multiple employees both over the phone and in person.
    Despite this, our representatives have remained professional at all times and have not engaged in any inappropriate conduct. The lease agreement Ms. ****** signed clearly outlines the available options in the event of non-payment. This situation appears to be a case of a customer not adhering to the terms of their signed lease agreement and becoming upset when asked to comply with its conditions.
    Ms. ****** is welcome to contact the store and speak with the General Manager, Bre. If she prefers, we can also arrange for her to speak with the District Manager, Dale.

Eagle Rental Purchase is NOT a BBB Accredited Business.

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