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Business Profile

Storage Units

Euclid Self Storage

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 2 Customer Reviews

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Review Details

  • Michael G

    Date: 06/10/2024

    I have been a customer of this business for over 20 years, and up until this past year or so, have been generally satisfied with their level of service. Over the past 18 months management has changed. The new mgmt.: 1. Never sends out monthly invoices, nor past due notices, nor makes any timely contact with customers regarding changes to rates or fees. 2. Under previous mgm't. customers had up to 3 days after the 1st of each month to pay their bills. Current mgm't. changed this policy with No advanced notice, and put locks on their storage units until paid. They claimed they rely on a company in Arizona to mail info. to each of their customers in Ohio. 3. Mgm't. again recently increased their rates and fees without any advanced notice to many of their 600 customers, claiming they are not responsible, because they rely on a company in Arizona. They then locked all customers who were unaware of the changes out of the now gated facility. When they checked my account, I was told that although they had received my usual pmt., it was insufficient because their rates had gone up in April 2024. This was now June ! I have never received any written notice to this date. The Mgr. Shawn admitted that other customers have said they have not received any notices either, but it's nothing they have any control over, because the company they use is in Arizona. They also do not contact customers by Text nor Email, because that's not their business model. They also cannot accept credit or debit cards on site, because the machine in the office is located under the computer, which is located under the counter !

  • Diane S

    Date: 06/11/2023

    I have had my storage since 2017, that’s when I moved to Ohio from Wisconsin. However the customer service has been through a dreadful transition. I was very impressed by the professionalism the previous staff offered when I first started my rental. However during the last seven years Euclid Storage has become an eyesore in the community as well as a display of unprofessionally management. I have utilized other options however I will move all items out as soon as possible.

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