Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the UPS store #**** to pick up and ship my items won from Berners Auction in Feb 2023 (see invoice) However they only shipped two of the items I won lot #**** and #****. All the jewelry was missing. When I contacted CJ about my missing items alls he could say was the the Tracking number ****************** has been delivered (two items) and he would submit a claim for the missing items and get back to me about a refund for the $250 worth of jewelry that was missing/stolen and the $50 I paid for the service that was not provided. However this never happened, I called back myself and was just given more excuses. That's when I realized I have been scammed not only out of the money but the time I put into the auction and arrangements.

  Business Response

  Date: 09/12/2023

  Hello,

  This is correct, we did file a claim through UPS for the missing contents that the recipient claimed they did not received. The UPS claims department, after conducting their investigation, determined that the parcel was delivered with no evidence "of any physical loss or damage occurring during transportation by UPS." and denied the claim. I have attached the claim denial letter that stats the above information that was provided to the recipient. 

  I have contacted the claims department of UPS to see if they can reopen the investigation.

  Thank you,

  CJ

  Customer Answer

  Date: 09/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: I can prove the weight of the package and the weight of the two items I received. If UPS would like to investigate I am happy to provide a photograph of the two items on a scale to prove those were the only two items shipped and the other 13 items simply were not included in the box.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/12/2023

  Hello,

  I completely understand. That is why I contacted the UPS claims department to see if they will re-open the investigation. We are separate from the delivery company and do not decide if a claim is approved or denied. As soon as I hear back from the claims department. I will reach out to the recipient directly.

  Thank you,

  CJ