Complaints

This profile includes complaints for Jamie's Tire & Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Jamie's Tire & Service has 7 locations, listed below.

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  Jamie's Tire & Service

  31 S Broad St Fairborn, OH 45324-4658

  
• 

  Jamie's Tire & Service

  2276 Grange Hall Rd Beavercreek, OH 45431

  
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  Jamie's Tire & Service

  1276 Sterling Ct. Fairborn, OH 45324

  
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  Jamie's Tire & Service

  6104 N Dixie Dr Dayton, OH 45414

  
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  Jamie's Tire & Service

  213 W Main St Xenia, OH 45385

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid almost 1100 dollars on June 20, 2024, to have my car repaired ( to get the tracking light to go off) and it was not repaired properly. I called them today, September 30, 2024, and they said it's not their fault. However, due to the wetness of the streets, the tracking light came back on therefore, if the tracking light came back on it was not fixed. This is what I paid 1100 to repair and it has not even been six months and the problem has not been fixed. They did not repair my car correctly or the light will not return. I would like them to repair it correctly with no further charge or would like a refund.

  

  Business Response

  Date: 10/11/2024

   

  Mr ****** was again contacted by our General Manager *** ********** on 10/11/24.

  *** and Mr ****** reached a compromise in which we would return $450 to him.

  Both parties felt this was a fair resolution and the check has been written and will be at the original service location

  on N Dixie by 10/14/24.

   

  ***** *******

   

   

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jamie's Express for a simple Oil change. I made it 20 miles after and my engine blew up. There was oil trail and oil puddle under the vehicle. Jamies responded quickly and towed our vehicle and provided a rental car. They said they would handle all repairs. After they got the vehicle in their shop they denied everything and stated it was not their fault. They said everything looked as it should with the oil. But the engine threw a rod. They said the car had oil. That is impossible because I have video and photo proof that the oil was all over the road and under the car. They need to take responsibility and fix my vehicle. The car only had 80k miles on it and a 2017.

  

  Business Response

  Date: 11/22/2023

  Our owner, Jamie, has spoken with *** ***** and explained why the engine in this vehicle failed. (Not as a result of the service we performed.) The customer now has his car back and understands the unfortunate timing of this engine failure. 

• Initial Complaint

  Date:10/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had three starters put in my car from this auto shop. As a result of the faulty starters that have been installed twice, I've had to pay to have an alternator and a battery replaced as well even though I have a lifetime warranty on the starter. And the most likely candidate for these parts failing was the faulty starter. I've been charged diagnostic fees to determine that the part that was faulty was the part that had a lifetime warranty only to not have the diagnostic fees refunded. On the last occasion something else went wrong with the car that was what appears to be no fault of theirs. I decided to take it to the dealer instead since I've had so many bad experiences in a row and spent so much money. Once I got it towed to the dealer they noticed right away that my oil plug was hand loose and I had a flat tire, which made not be any fault of theirs. I asked for a refund for the battery and the diagnostic fees, but they refused I had to pay for a new battery and diagnostic fee from a faulty part that had a lifetime warranty on it that they installed twice. The least they could do is refund a diagnostic fees I've been charged especially since it was determined that the faulty part was the part with a lifetime warranty that they covered.

  

  Business Response

  Date: 10/27/2023

  On 10/25/22, *** ******* brought his Kia Sorento to our shop to have a starter replaced. We typically do not install customer-provided parts, but we agreed to do this for *** ******* on this occasion. Upon attempting to install the starter he provided, we found that it was not the correct part for his vehicle. We contacted *** ******* and he agreed to have us acquire and install the correct starter for his Kia. All of our parts and labor comes with a 2-year, 24,000 mile warranty, not a lifetime warranty. On 11/5/2022, *** *******'s vehicle came back to the shop due to a faulty part from the manufacturer. We happily warrantied the part and labor at that time and the customer paid nothing for the replacement of the part, the part itself, or the diagnostic. 

  Just under a year later, on 10/5/23, the vehicle returned once again due to an electrical/starting concern. We performed a diagnostic and determined that the second starter we installed had failed, and that the battery was also failing the load test. We discounted the electrical system diagnostic because part of the problem was covered under warranty, warrantied the starter part and labor, and *** ******* agreed to purchase a new battery. In regards to the battery failing because of the starter, it is unlikely that the faulty starter caused the battery to fail. We have also never changed the oil on this vehicle, so the loose drain plug is not something that we would have ever worked on. 

  Customer Answer

  Date: 10/30/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I appreciate the response and the acknowledgement  of it being an issue with the warrantied part. I advised that the oil plug was likely no fault of yours, but as the above response from you acknowledging that it was a faulty warrantied covered issue. I should not have to pay a diagnostic fee if the diagnostic shows the problem was due to an item installed and warrantied by you. If there was a diagnostic done that showed it was unrelated and the warrantied part was not the problem then I would be responsible for the fee, but since it has been admitted the item was under warranty and it has been replaced multiple times. I was forced to get a new battery due to the damage to the previous one, I can provide paperwork from the dealership showing that a faulty starter will damage a battery if need, but I am willing to drop that if the diagnostic fee can be reversed.I would hate to have this result in low reviews and a drug out process over something so minimal that I am asking. But I will file small claims if this can't be settled for damages as well as the diagnostic fee. 

   

  Thank you
  
  
  
  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 11/07/2023

  We will refund the $44.95 for the electrical system check that you agreed to pay and paid on 10/5/2023 (see attached invoice). 

   

   

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/23 at 9:09 the car was entered into the Jamie’s Ezpress system and I requested my oil to be changed with 5w-30 oil and filter changed in accordance with my vehicle’s user manual. The oil that was put into my car was not the recommended oil on page 147 of my vehicle user manual. 0w20 was put into my vehicle and that oil is recommended for extreme conditions. I do not drive in extreme conditions, and my user manual explicitly states “Incorrect viscosity oil can shorten engine life under normal use. SAE 5W-30 will provide good fuel economy and engine protection.”

  

  Business Response

  Date: 04/10/2023

  ********* *******s 2016 Volvo s60 was towed to our Jamie’s Express store
  on Sunday, March 26, 2023. Mr. ****** called us Monday morning 3/27 and asked that
  we not start the vehicle, but instead push it in to the bay to perform the oil
  change without running the engine. He informed us that he used Liqui Moly in the oil in an attempt to fix
  an engine issue, but wanted the oil to be changed to remove the contaminated
  oil from the engine. He also did not specify that we use a specific weight at
  this time.
  He agreed to let us perform the oil change, and using our
  process and specification guides we selected the appropriate oil for his
  vehicle. We performed the oil change, and afterwards, the vehicle was still
  running rough, smoking, and was not in a condition to drive.
  Mr. ****** came to pick up the vehicle and sat with it
  running in our parking lot for about 20 minutes before leaving without his car,
  which was still on our lot. He returned the next day and did the same thing,
  revving the engine and blowing smoke in our lot for about 20 minutes.
  At this point he came in to our office and complained that we
  used the “wrong oil,” and requested we perform a second oil change using a different
  oil weight at no charge. We showed him that 0w20 oil is the correct viscosity
  for his vehicle and engine, according to both the Volvo our specification guide.
  In regards to the Volvo owner’s manual he referenced, there
  was a Volvo Service Bulletin released in 2018 updating what oil viscosity
  should be used for the 2.0 L Volvo engines. We offered to change the oil to the
  5w20 he wanted, but at normal price. He refused this and asked that we drain all
  the oil out of the car and let him take it with no oil in it so he could
  perform his own oil change, which we also declined to do. At this point he left
  and we have not spoken with him since.