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Business Profile

Direct Primary Care

Emergynt Virtual Care/Ethos-Care LSWHB, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have **** ***** **** ****** ** ******** AND **********. They keep saying I owe them for copays. I don’t owe them copays due to my dual insurance. I’ve called countless times to their “billing department” yet it keeps happening. They even sent me to collections. They said I owed them over $1,500 then they said I owed $140 and sent me to collections.

    Business Response

    Date: 04/19/2024

     

    Dear *** ********,

    We appreciate the opportunity to address
    the concerns raised by *** ******, as reported to your office under ID ********
    on April 9, 2024. Ethos Care is committed to maintaining the highest standards
    of service and patient confidentiality in accordance with the Health Insurance
    Portability and Accountability Act (HIPAA) and other applicable regulations.

    Please understand that due to strict
    federal privacy laws, specifically HIPAA, we are unable to confirm, deny, or
    discuss any individual's care, treatment, or association with our services.
    This policy is in place to protect the privacy and security of all individuals'
    personal health information.

    However, we take every concern and
    complaint seriously and have internal processes designed to review and address
    such matters thoroughly and impartially. While we cannot discuss specific cases
    or outcomes publicly or outside the confines of a legally authorized request,
    we assure you that we are committed to providing high-quality care and
    resolving any issues that may arise in a manner that is both fair and
    respectful to all parties involved.

    For general information or concerns about
    our services, we encourage individuals to contact us directly through our
    multiple communication channels, where we can address matters in a manner
    compliant with privacy laws and in the best interest of those we serve.

    Ethos Care will happily discuss any
    financial issues with the appropriate parties on a phone call, as well as the
    BBB, as long as release is signed to allow us to do so. 

    We value the feedback we receive as it is
    integral to our continuous improvement efforts, and we are dedicated to
    upholding the highest standards of care and service for our community.

    Thank you for bringing this matter to our
    attention. We are committed to continuous improvement and the well-being of
    those we serve.

    DR. Newell C****, President

Emergynt Virtual Care/Ethos-Care LSWHB, LLC is NOT a BBB Accredited Business.

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