Business Profile

DNA Testing

DNA Diagnostics Center

Complaints

This profile includes complaints for DNA Diagnostics Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

40 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a half-sibling diagnostic test on May 19, 2023. I paid $300. I was told that the test would give me a probability of whether or not we share the same father. The possible father is deceased. Both customer service reps told me it would either be a high percentage or a low percentage. The test came back as 50%. We sent in 3 different samples of 2 known and 1 possible siblings and were told only 2 siblings could be tested. The results recommended additional relatives to be tested. When I called to ask them to analyze further they said they could analyze an additional sibling and one of the sibling's mother for an additional $200. The rep said that was the best he could do, because the test is usually another $300 and he gave me $100 off. We did everything we were asked to do and still have to pay in total $500 for results that may still come back inconclusive. This is a scam! I want results and I shouldn't have to pay them to do the job they should've done in the first place.
Business Response
Date: 06/28/2023
Hello,
We are reaching out to the customer to offer up an option to add additional parties at no additional charge or refund in full if that is not an option for the customer. We apologize for any inconvenience to the customer and delay in response.
Regards,
DNA Diagnostics Center
Initial Complaint
Date:05/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this kit twice for $30,tested all my family twice now first time i took the test paid $200 it was a issue.I was told to retake the test for an additional $200.Now its another issue with the test.I call i get terrible customer service and poor explanation on the issue that are occuring.
Business Response
Date: 05/24/2023
Hello,
We did speak to the customer and were able to confirm that we did not ask for any additional testing fees. DDC requested for additional samples for additional parties to be tested. A kit was shipped for the additional party without any additional fees. We believe this matter has been resolved.
Regards,
DNA Diagnostics Center
Customer Answer
Date: 05/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** **********
Initial Complaint
Date:04/06/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON FEBUARY 19 2023 I PURCHASE A HOME DNA ANCESTRY TEST FROM ********* IN ********** **. I TRIED TO REGISTER THE TEST ONLINE PER THE DIRECTIONS. EACH TIME I WAS INFORMED THAT THE BAR CODE WAS INCORRECT. (BAR CODE# 4438-CWQW-8262) I REACHOUT SEVERAL TIMES TO DNA Diagnostics CENTER AT ###-###-#### SPOKE WITH SOMEONE NAME STEPHANIE EACH TIME WHO INFORMED ME THAT SHE WOULD CONTACT THE IT DEPT. AND AND THEY WILL ENTER THE IN THE COMPUTER AND THAT SOMEONE WILL CONTACT ME.NEVER HAPPEN. I WOULD JUST LIKE TO REGISTER MY TEST AND GET MY RESULTS.
Business Response
Date: 04/12/2023
Hello,
I understand that you had several conversations with Tonya regarding the registration and that you were able to successfully complete the online registration. Please feel free to reach out to us if you have any additional questions.
Regards,
DNA Diagnostics Center
Customer Answer
Date: 04/12/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:03/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given an exact date and time for my results, and I of course I didn’t receive them. I think it’s unprofessional, because I never received anything telling me otherwise. I drove 60 miles to open the results with the other party only to not get anything. I am really upset.
Business Response
Date: 04/11/2023
Hello,
We did speak to this customer and believe the issue has been resolved. We do apologize because there was a delay from the time when the customer expected results and when they received the notification that results were available. We do appreciate the feedback and are always striving to ensure that we meet the customer turnaround time expectations.
Regards,
DNA Diagnostics Center
Customer Answer
Date: 04/20/2023
I don’t agree with the response. It was insinuated that I was confused with the time and date of results. I was not confused, I was blatantly told a specific time and date twice. Then I was told that “the calls didn’t show where they told me a time and date”.. again, accusing me of lying. When in actuality they told me wrong and don’t want to admit to it. Dissatisfied!
Initial Complaint
Date:02/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Return money paid. Contacted DDC RARLY Jan 2023, For DNA TESTING. Spoke w/ a ******* at **** *** **** ******. He stated the test was 99%accurate.and I would get results w/I 10 days. I sent my samples in the envelope sent me. No reply w/I 10 days. I contacted this ******* who said they received a negative o. The DNA Test and stated he would sent it to another lab and I should sometihing 10 days. After 2 weeks I AGAIN had to contact.******* who stard he forgot about me as he had been busy. Now I’m in alert stage. I asked how that could happen. He said he would send the samples this date 2-21-23. I informed him he told me previously that he had sent the samples to the second lab. He said that was an error. He lied to me! He stated he didn’t lie. II asked about his sending the second dna samples. He said now he can’t send these samples either. I asked him why he keeps lieing! He stated the previous statements were in error. I requested my money back, he said the accountant “*****”. (If such a person existes) will call me in an hour. This didn’t transpire nor could I contact anyone e in the company again. Apparently my phone number had been blocked. I WOULDNT RECOMMEND THIS COMPANY TO ANYONE!
Business Response
Date: 02/24/2023
Hello,
The phone number and contacts listed are not DDC contacts. DDC does partner with other businesses to perform DNA testing, but all communication for the arrangement of services is directly between the business and the customer. In these circumstances, DDC is typically referred to as the lab performing the analysis. The customer should reach out to the business that arranged for the testing for resolution.
Regards,
DNA Diagnostics Center
Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm now 19 weeks pregnant and back at the end of October my partner and I had the non invasive DNA test done. After a week we got the results back and it was 0%. I know for a FACT that he was the only person that I had slept with. The lady in the lab wasn't wearing gloves and she barely swabbed the inside of his cheeks. I have contacted DDC several times about at least a redo of the rest (not even a refund). & keep getting the run around. This is messing with someone's livelihood and I can't even enjoy being pregnant because DDC made a mistake.
Business Response
Date: 01/09/2023
Hello,
We have attempted to reach out to the customer several times to review the complaint and discuss the testing process. We did connect one time, but the customer indicated she would call back. We did not hear back and attempted another call on 1/9/23. The voice mail is full and we are unable to leave a message.
Regards,
DNA Diagnostics Center (DDC)
Business Response
Date: 01/09/2023
Hello,
We have attempted to reach out to the customer several times to review the complaint and discuss the testing process. We did connect one time, but the customer indicated she would call back. We did not hear back and attempted another call on 1/9/23. The voice mail is full and we are unable to leave a message.
Regards,
DNA Diagnostics Center (DDC)
Business Response
Date: 01/27/2023
Hello,
Thank you for reaching back out to us. We do apologize that the earlier response did not meet your needs. I understand that you had a conversation with one of our specialists. A copy of the report and collection site information was sent to you by courier at no additional cost. DDC stands behind the testing as completed with the samples received. DDC is able to provide post natal testing with new samples and proper consent by all parties involved. If the parties choose to do this testing, please reach out to us.
Regards,
DNA Diagnostics Center
Business Response
Date: 01/27/2023
Hello,
Thank you for reaching back out to us. We do apologize that the earlier response did not meet your needs. I understand that you had a conversation with one of our specialists. A copy of the report and collection site information was sent to you by courier at no additional cost. DDC stands behind the testing as completed with the samples received. DDC is able to provide post natal testing with new samples and proper consent by all parties involved. If the parties choose to do this testing, please reach out to us.
Regards,
DNA Diagnostics Center
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.

Regards
Customer Answer
Date: 01/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint I* ********* and find that this resolution is satisfactory to me.

Regards
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are scammers!!!!! They lied that I will get the gender of the baby in my results along with the paternity results but when I got it it said the gender was undetermined. I called them and they were lying and being so rude about it especially one of the managers her name starts with D, I can’t remember her name. She was so rude and was saying why am I complaining when I wasn’t the one that paid but my partner did and she was talking over me not letting me speak. I am complaining because I was scammed. They never mentioned that the gender was not a guarantee before we paid but only said this after we made full payment of $1,600. You don’t lie and do these things to pregnant women that are vulnerable. They are fraudsters using the gender identification for bait to get customers to pay when others are offering $900 for the test. I need a resolution and pls be warned about DDC. They are SCAMMERS!!!!!
Business Response
Date: 10/24/2022
DDC provides a non-invasive prenatal paternity test that establishes paternity while pregnant. This DDC Certainty Non-Invasive Prenatal Paternity Test is the most accurate test available and also accredited by the ****. DDC also offers a free gender test along with the Non-Invasive Prenatal Paternity Test. Unfortunately, there are times when the non-invasive prenatal gender is underdetermined and cannot be provided with the report. The most common reasons for this failure are low levels of circulating fetal DNA in the sample. The non-invasive prenatal gender test is a separate algorithm from the paternity test. The gender algorithm is very sensitive and requires a higher percentage of circulating DNA than the paternity algorithm. The gender test is used for quality assurance and is not directly part of the paternity evaluation. If the gender test passes the quality metrics, DDC provides this information to clients at no charge when requested. We would like to reach out to the client directly.
Regards,
DNA Diagnostics Center
Initial Complaint
Date:09/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I chose this company for DNA Diagnosis and made a payment of $524.00 since 12/1/2020 , invoice and other document attached. After collecting sample through their agent : *** **** **** at **** ******** ******** ***** **** ********** ** ****. I never heard from the again, no result was sent nor DNA diagnosis done. I have called the several time to refund my money but to no avail. This is why I am requesting your office to help me recover my money since the fail to execute their job paid for.
Business Response
Date: 10/04/2022
Hello,
We have attempted communication twice since receiving this complaint. This case is set for a DNA sample collection to occur at an overseas embassy that is not accepting kits at this time time due to backlogs during the Covid-19 closures at the embassy. DDC does monitor each embassy and will ship the kit upon notification that they are fully opened and accepting all kits. We would like to speak to our customer directly and will continue to reach out to discuss case specifics.
Regards,
DNA Diagnostics Center
Initial Complaint
Date:08/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This DNA Homepaternity kit instructions stated results guaranteed within 2 days. I've been waiting over 30 days. I've called and their phone rings out and no voice message attached.. Requesting for test results. If they cannot comply with result, requesting a refund.. this matter is greatly important and it has been exactly 30days over due.
Business Response
Date: 08/12/2022
Hello,
We do apologize for the delay and also for not being able to get through to our team. The result updates were communicated via text per the request of the customer. The alert was sent on 7/14/22 when results were completed. That had a link that allows access to a secure log in to view the results report. When we investigated this concern, we updated to send to the email on file and sent the update again with the link. The link and alert email were sent on 8/9/22. If the link did not come through on 8/9/22, please contact us at ###-###-####.
Regards,
DNA Diagnostics Center
Initial Complaint
Date:08/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was a DNA Test done through court for myself and my child I was told the child wasn’t mine Via Phone with no test results . Then later sent the result 2 months later via Mail
Business Response
Date: 08/12/2022
Hello,
DNA Diagnostics Center does not provide any results over the phone. If any testing was completed through a court, the court affiliated agency or attorney would provide results directly to the tested parties or may provide in court. Unfortunately, we are not able to assist with this request. We recommend that you reach out to the court that ordered the testing.
Regards,
DNA Diagnostics Center
Customer Answer
Date: 08/12/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

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