Business Profile

New Car Dealers

Performance Toyota

Complaints

This profile includes complaints for Performance Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

18 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car loan was closed on 02/09/2025. The GAP insurance contract was supposedly closed and a check was to be issued for around $695 in six -eight weeks. I've called Toyota Performance over 10 times and they never return my call and I even went to the location in person and was advised they do not issue the refunds, but the GAP insurance company ******* *********** stated that since it was purchased through Toyota Performance, they should issue the check. I've been informed that this was an issue with this company a few years back and they were sued for the same issue. They are refusing to refund my money for a service that was cancelled, and I keep getting the runaround.
Business Response
Date: 05/19/2025
Good afternoon,
The dealership was finally able to connect with *** ******. The dealership made *** ****** ware that the refund check is coming to her directly from Toyota Financial Services and shared that the information provided by Toyota Financial Services regarding ETA of the check is 2-3 weeks from May 13.
Customer Answer
Date: 05/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included. I was advised the refund would be received within 6-8 weeks. We're now past 12 weeks and im now being told to wait 2-3 more weeks. I have not received the refund due and have no guarantee it was actually mailed to me.

Regards,

******* ******

Business Response
Date: 06/09/2025
Good afternoon,
The dealership reached out to *** ****** and *** ****** did confirm that she is in receipt the refund check.
Initial Complaint
Date:04/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my ****** ****** in for maintenance 3/27/2025. They asked if i would like trade-in appraisal and they gave me one. It was above blue book value and in writing and I spoke with salesperson and place down payment for new one coming in.
The new pickup came in and I saw salesperson on 4/6/2025. Salesperson then said the appraisal was not good because they had written an odometer reading from about 6 months ago.
I complained that this is dishonest and a bait-n-switch scheme. That didn't seem to bother him.
He did propose a couple thousand less after consulting with his manager and I agreed to it.
I wasn't very comfortable with any of this. I wish I had just got up and walked out. But, I'm 71 yo and not the sharpest mind anymore, so I went along with it. I'm agreeable person and don't like conflicts or high-powered sales.
I accept that I agreed to it and most likely have no legal recourse. I just think this business policy is a horrible way to do business and no good and may even be illegal.
I do not want others to be a victim of bait and switch tactic, especially us elderly folks. I believe it to be predatory in nature.
Business Response
Date: 04/14/2025
Good afternoon,
Logan B*****, sales manager at Performance Toyota, did speak with *** ***** last week regarding his complaint. *** ***** expressed to Logan that his main complaint was that he did not purchase the vehicle he wished he had, a difference ****** ****** that is currently under inspection by Toyota Manufacturing. The dealership agreed to hold that vehicle for him with no deposit and no agreed purchase amounts until that vehicle arrives at the dealership.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

My main complaint was NOT that I wanted to see another ******. I do appreciate the offer to look at a different model when it comes in.
My main complaint is about the Toyota sales team NOT HONORING an appraisal done at a service appointment 27 March 2025. I was given a written appraisal for the purpose of Toyota to either purchase or trade my old ******. I was told the appraisal was not good and not valid. I consider this to be dishonest sales interaction and a "bait and switch" scheme. Even though I did go ahead and purchase a new ******, I feel that I was taken advantage of, I do not feel good about my purchase, and I regret I went through with it. I'm submitting an email I received at time of my service appointment which indicates Toyota would offer a higher than blue book value to gain my business, then Toyota reneged.
This lack of integrity by the Toyota sales team is not acceptable behavior and is predatory, especially to an older person as myself. I would like assurance that Toyota will stop this sales tactic so as to preclude victimization of other customers. I still think this sales policy may be illegal.
I am not sure I want to do further business with Toyota.

Regards,

********* *****

Business Response
Date: 05/19/2025
Good afternoon,
The dealership is not sure there is anything else they can provide on *** ******* complaint. *** ***** came back to the dealership on 4/23/25 and purchased the vehicle he wanted originally with no mention of his old trade in. The dealership bought back *** ******* ****** for full price and sold him the vehicle that he said he wanted. *** ***** stated that he was happy.
Customer Answer
Date: 05/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

********* *****

Customer Answer
Date: 05/30/2025

while i did buy a new Toyota, it was not based on my original complaint that Toyota made an offer of trade in, for which they negated the offer they gave me at a service appointment, and then they reneged on that offer. That offer was a Bait and Switch tactic which is totally immoral if not illegal. Toyota has demonstrated lack of integrity and this is a predatory sales tactic, it induced me to purchase a vehicle at a lessor savings than they offered. The original vehicle purchase was dishonest transaction. The second vehicle, they offered no incentive like a veteran's discount or an offer to discuss the original dishonest transaction. It is insulting and lack of respect. I do like the product so I went ahead with new purchase with no bartering. The sales person was not aware that my new purchase was a "hybrid" and could not explain why there was not storage under the back seat. That increased the service contract, but I was ready to complete a purchase and just get the hell out of there. I may not return to that dealer for the service contract because I no longer trust them to look out for my benefit.
The dealer makes no mention that their sales tactic to deceive customers needs to be changed which is the core of my complaint. I view them as a self serving, conceited, out to gouge customers for all they can, and have no regard for the wellbeing of their clients. They can go to h**l.

Business Response
Date: 07/09/2025
Good afternoon,
The dealership will have no further comment on *** ******* complaint.
Customer Answer
Date: 07/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I like the Toyota product, but I do not appreciate the bad sales tactic that the Fairfield Performance Toyota. I think its deceptive and predatory. They don't have the fortitude to answer the complaint directly, and it seems they blame me for their poor policy. Buyer Beware.

Regards,

********* *****
Initial Complaint
Date:02/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a certified pre owned ****** from performance toyota and on the test drive we had to stop and fill up the tank, salesman gets out and puts a few bucks in the tank and we carry on didn't think any more of it at the time. Well the next day the tank reads empty again and I go fill it up and only gets a few bucks in the tank. Turns out the gas gauge was not working properly so they make a few attempts to fix it and finally I have to bring in the truck a third or fourth time and let them keep it for 9 months, all while my warranties are going to waste sitting in their shop and I am still making payments on a vehicle I can not drive. They offered no help with the warranties despite the issue blatantly interfering with their certified checklist of items that the vehicle is supposed to be checked for. After finally getting the vehicle back and talking with cooperate about the warranty cooperate offered me the platinum warranty package for the issues I ran into. Now less than a year later I am having issues with the front steering and suspension, all parts that would fall under the warranty but the service department is voiding the warranty due to parts on the truck, all parts that where on the truck when I bought it. performance is the only ones that have worked on the vehicle specifically so I would not go against any warranty guidelines. Now they are saying their are parts on the vehicle that voids the warranty, the exact same parts that where on there when they sold it as a certified used vehicle. So now I have two separate instances that they sold me a vehicle that did not meet their certified check list. The vehicle has already sat at their shop for half the time I have been paying for it and now they want me to pay out of pocket to fix everything else going on now when it should be under warranty.
Business Response
Date: 03/10/2025
Good morning,
The dealership is going to have *** **** bring the vehicle back to the dealership to see what can be done regarding the repairs that are not covered by his extended warranty. This may include covering a portion of the repairs internally or possibly trading him out of the vehicle.

Customer Answer
Date: 03/11/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Who am I supposed to come in and talk to? I have not been contacted by anyone at the dealership and no name or number was left in this response. All of the repairs are covered under my warranty corporate gave me after the last issue. But since I was sold a certified pre owned that I'm being told has parts that are not supposed to be on a certified pre owned your sales manager told the warranty company that the warranty is void. I will fill a complaint with the attorney general if I have to, as I said there has already been one instance you had to repair the vehicle because you sold the vehicle with a broken dash cluster that took almost 9 months to fix. With me paying on a vehicle I could not drive and was offered no help on the warranty other that being told it was in fact just expiring while sitting in your shop. I had to contact toyota corporate and they gave me this platinum warranty which covers all of these repairs. But now your service manager won't allow the repairs to be covered since the suspension has parts on it that he says should not be on it. But I was sold the vehicle as is, as a certified pre owned and your shop has been the only one to work on this vehicle specifically so no warranty was voided. So those parts should not have been on it if it was marked up and sold to me as a certified pre owned. I have already opened yet another case with corporate against you on this. I will open a case with the attorney general if these repairs do not get taken care of or as you said in the response trade me in for an actual certified pre owned trd pro with same or less mileage. So far this truck has been nothing but a hassle since I bought it and the only way to get anything fixed is to get corporate involved as the dealership has offered me nothing but excuses.

Regards,

***** ****

Business Response
Date: 03/13/2025
Good afternoon,
The service manager at Performance Toyota spoke with *** **** and explained to *** **** that the dealership as ordering the necessary parts to repair the vehicle at no cost to *** ****. As soon as the parts arrive at the dealership, they will schedule *** ****** vehicle for the repairs. *** **** also agreed to allow the dealership to remove the Spring Spacers so that going forward his warranty will be valid.
Customer Answer
Date: 03/25/2025
Better Business Bureau:

They have agreed to fix the vehicle and remove the suspension parts that were on it when sold to me that they now say voids the warranty even though the vehicle had the same parts when the warranty was given to me. Hopefully this will avoid any future problems that may occur and this fixes everything.

Regards,

***** ****
Initial Complaint
Date:12/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We brought my husband’s truck in November 15th for a steering wheel issue and censor. They did the inspection stated an alignment would potentially fix the issue but there could be damage to something else. They stated it needed alignment, sensor calibration but to completely fix the issue control arms replaced. This is a 2021 brand new Toyota ****** purchased and serviced at this dealership still under warranty. The warranty manager Kathy stated the parts were damaged even before we authorized the repair and she would not submit parts and labor to warranty. Not wanting a brand new truck to be further messed up since they states they needed these parts we had the work done and I asked For the parts taken off the truck. We had them inspected by another mechanic and he stated he would have not even recommended those be replaced they are functioning and the truck only has 19,000 miles on it. So very concerned that the parts are not being submitted to warranty to cover up unnecessary work or bad customer service from Kathy. We have been working with corporate on this issue for 3 weeks and they have tried to contact the dealership and Kathy several times to help resolve with no response.
Business Response
Date: 12/15/2024
Good morning,
When the vehicle was brought to the dealership, it was caked with mud. The customer stated the vehicle was damaged while they were off-roading. The dealership explained that the Toyota warranty does not cover damage outside of normal wear and tear. The dealership advised *** ****** to open up a case directly with Toyota since any coverage for this vehicle would be up to Toyota to offer goodwill since the damage is outside of normal wear and tear. *** ****** continued to insist that the dealership submit the repairs as a warranty claim. This is something the dealership will not do. If the dealership were to do this, they would be required to send the parts to Toyota for them to inspect. The dealership would be flagged by Toyota for a fraudulent claim and would in turn be billed back for the cost of the repairs and possibly have Toyota pursue further actions against the dealership.
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

******** ******

Customer Answer
Date: 12/30/2024
We have the video of the inspection and the truck is not caked with mud and the parts are covered under warranty. This be chile has 14,000 miles on it and was designed to be TRD and advertised falsely. My husband drove it for regular daily driver and does go camping in Kentucky so there are some dirt roads. It was bought from that dealership off the truck brand new in 2021. The service department does not honor their repairs corporate called them several times no response from Kathy or Solomon! Coroporwte also checked his warranty and it should be covered/
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2023 Toyota Camry from Performance Toyota with extended warranty and was told warranty honored by all Toyota/***** dealterships. Purchased a new ***** from ***** ********* ******** and when ***** tried to transfer the remaining warranty money to the new ***** we were told that the warranty was a third party company that ***** has no dealings with and therefore it was my responsibility to get the refund. I contacted the dealership via email, and phone calls but only received one phone call stating that there would be no (NO) refund. I asked for explanation via messages and have not heard from Performance Toyota again. Please assist.
Business Response
Date: 10/30/2024
Good morning,
J******* D**** at Performance Toyota has reached out to Mr. ****** and is awaiting his return call. Please see below the email that ******** sent to Mr. ****** yesterday.
From: J******* D****
Sent: Tuesday, October 29, 2024 4:30 PM
To: ****************
Subject: 2023 Camry Purchase

Hello ******, I was recently made aware of a concern
that you had concerning your purchase of the 2023 Toyota Camry.
I have left a couple of messages for you but have been
unable to reach you. I would like to discuss and address the concerns you have.
Is there a good time to give you a call?

Thanks

J******* D****
Performance Toyota
General Sales Manager
************
Business Response
Date: 11/13/2024
Good morning,
The dealership was finally able to connect with Mr. ****** and explained that they are not able to cancel the warranty on his behalf since he was the purchaser. Mr. ****** was able to come to the dealership on Friday, November 8 to complete the paperwork required for the cancellation. The dealership has submitted the paperwork for the cancellation so that Mr. ****** can receive his refund.
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ** was professional, friendly and quick with his actions to complete the refund as requested. The problem was discovered to be we had moved and all correspondence apparently went to our old mailing address and the Post Office no longer forward our mail and was sent back to the company. Thank you **. Steve

Regards,

****** ******
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has refused to communicate with me regarding information. I have reached out to them countless times and nobody that I explain my situation to, is available. I end up getting directed to people and leaving voicemails. I have received two different timeframes. I have received that it can take anywhere from 30-45 days for me to receive my vehicle that's in the lot, or it can take 7-10 business days. Just depends on the check being cleared. This is a loan check that has been approved already. I called my credit union on the phone with the Sales Manager, who at first told me they don't accept outside financing, but changed his mind when I was about to leave, but my credit union confirmed the loan check is approved and that the funds are available. My credit union said it just depends on Performance Toyotas checking for processing, but I should be able to take the car since it's been approved. The finance manager stated that he wouldn't let me drive the car off the lot, as of fear of the check being bounced. I promise you it won't bounce as it is coming from **** ******* not my personal account. I feel like they are intentionally delaying me to have my car. I feel like I can't get a clear answer when I speak to anyone. And whenever I try to leave a voicemail, the voicemails are full. I don't feel valued and I feel like I'm being lied to and this whole operation seems deceitful. I have the funds presented to you. Let me take the vehicle home. Additionally, I have also made a significant down payment. I paid $8,000 down.
Business Response
Date: 09/03/2024
Good morning,
When *** ****** purchased his vehicle, he presented the dealership with a bank draft for payment. When a dealership accepts a bank draft for the purchase of a vehicle, there are certain laws and procedures that they must abide by before releasing the vehicle. The dealership must make sure that all paperwork is completed properly as well as making sure there are no title issues. The dealership did advise *** ****** of this as it could take upwards of 30 days to complete the title work, depending upon circumstances. This had nothing to do with the dealership being concerned that the draft would bounce as a bank draft is secure funding. *** ****** was able to pick up his vehicle this past weekend.
Customer Answer
Date: 09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The customer service is absolutely atrocious. I had to speak to numerous numbers of people regarding the issue. I was only allowed to speak to one person. I feel really burned that this is being put back on me. I was informed that it could take 30-45 days or until the funds are available. My credit union confirmed the funds were available and were cashed on Thursday. And yet I was not able to take the vehicle off the lot. I had to provide a processed check for the dealership to let me take the car off the lot. Jermaine was able to help me with this. But it just felt ridiculous because I could never get a clear answer. Additionally, I was told people were taking notes and would call me back, but I never received a call back except from Kara in accounting. I even was supposed to speak to Tom M****** and he never returned my call. So not only am I frustrated with the dealership delay in delivery but the fact that the dealership has terrible customer service and doesn't follow though. I do have my vehicle now, but only because I had to showcase I had a legal document that shows the check had been cashed.

Regards,

****** ******
Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a **** ***** *** on march16,2024 from this dealership. they added on a charge of$595. when i asked what it was i was told it was for ******** a service that could track your car if it was stolen. I was also told it wasn't an option they put them on every car. But when i read the owner manuel I find this is already on the car thru the lexus app. Since toyota not only makes lexus but both lexus dealerships here belong to performance. How did they not know it was duplicating something totally unnecessary. I attempted to call used car manager and finance manager more than once but only got voice mail and no return call
Business Response
Date: 07/10/2024
Good afternoon,
The dealership has processed a refund check to *** ******** in the amount of $595.00.
Initial Complaint
Date:06/18/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April of 2024 I bought a **** ****** *****. When I picked the vehicle up the salesman then tells me there is a shortage of keys and I receive only one. Cam, the salesman, stated they would be in soon and he would send one. Almost 2 months later and no one in sales including the Sales Manager David of the General Manager Tom M****** will return my calls. I also stopped by after a month and could not get any solid answers.
Business Response
Date: 06/19/2024
Good afternoon,
In response to the complaint filed by *** ********, this issue is not with the dealership, it is with the manufacturer. Most automobile manufacturers have been experiencing a shortage of key fobs for many models due to the ongoing chip shortage. I experienced this same issue when I purchased my vehicle last July and only received the letter this past March stating the second key was now available. The manufacturer (Toyota) will notify the consumers with a letter when they second key fob is available for their vehicle. The dealership understands the frustration with this but can do nothing more until the consumer has been notified of the key fob availability.
Customer Answer
Date: 06/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I believe there is a lack of transparency and trust with the dealerships selling of cars with only one vehicle key. It wasn't until they handed over my documents that they stated there is only one key.
I believe that if I wanted to buy a spare key or had damaged the One I have, there would suddenly be a key.
i believe this to be an unsavory practice for the consumer.

Regards,

***** ********

Business Response
Date: 06/24/2024
Good afternoon,
The dealership understands *** ********** frustration on waiting on the second key fob, however the key fob comes from the manufacturer and is subject to availability based on model and trim. Unfortunately, there is nothing the dealership can do until the manufacturer has the key fob available for *** ********** vehicle.
Customer Answer
Date: 06/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

***** ********
4 months for a key fob I could buy online for less than $200 seems a bit outlandish. If the fobs are available on the open market then how are they not available from the manufacturer. This seems to be an attempt to prolong the customers dependence on the dealership for whatever reason.
The dealership should be required to place large pieces of signage around their dealership stating their "lack" of key fobs.
Open and honest would solve this but at the moment makes Performance Toyota seems excuse ridden and dishonest in their business practices.
Initial Complaint
Date:04/05/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to dealership and purchased a **** ****** *****. I was supposed to get the supplier discount in which I mentioned to sales rep TJ. He said he would check with finance. Normally, we provide a certificate and actually had it pulled up on my phone. He came back and said it’s $500 off which didn’t sound right. At the end of sale, I mentioned to the finance manager Jeff R***** about the supplier discount. He said he didn’t handle that and it was done upfront. After getting home, called Toyota Financial and they said dealer should’ve given me a certificate showing preferred pricing and it should’ve been at dealer invoice cost. I’ve been trying to contact sales, finance etc… to get this taken care of and had a couple of call backs just to find out what was going on. Since then, no call backs from finance manager or general manager as I’ve left multiple messages. It’s been going on over 3 weeks now. Do not buy from this dealership as they are deceiving in their practices and their customer support is terrible.
Business Response
Date: 04/09/2024
Good morning,
Performance Toyota spoke with *** ***** yesterday. The dealership found that *** ***** is owed $565.00. Upon receiving *** ***** Toyota Certificate, the dealership will issue *** ***** a refund for that amount.
Customer Answer
Date: 04/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:02/28/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An error was made where my GAP insurance was cancelled through the dealership while I was trying to start a claim. My lien holder and GAP insurance is understanding of the situation and willing to reinstate the policy. The dealership needs to contact them and return the warranty refund. They are not cooperating and won’t return mine or the lien holder phone calls.
Business Response
Date: 02/29/2024
Good afternoon,
Performance Toyota spoke with the consumer this morning and the dealership is assisting in getting the GAP insurance reinstated.
Customer Answer
Date: 02/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******

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