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Business Profile

Prepaid Credit Cards

Axcess Financial Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Axcess Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Axcess Financial Services has 152 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a personal loan on 08/15/2022. I was approved and received the attached loan agreement via DocuSign for signatures. I signed the loan agreement and provided my banking information for the loan deposit and to be used for repayment for the loan. I did not receive the loan proceeds. When I called to check the status, I was advised the loan was cancelled because there was a problem with my bank account. I asked for written verification the loan was cancelled. I was told that they can not provide written verification that the loan was cancelled.

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with
      AXCSSFN/CNCO and do not have an account with AXCSSFN/CNGO. They did not provide the original application like I asked.

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked for AXCESS FINANCIAL
      ACT#******** that has falsely reported information on my credit file to validate debts by providing proof of this alleged item, specifically the original application, contract, note, other instrument bearing my signature and payment history. Please provide this information within 15 days. This agency is in violation of 15 U.S.C. 1692g. They were to notify me of this in writing 5 days prior, I was not. As the original creditor, only I can validate this debt. I do not validate this debt. Therefore, the following accounts must be deleted from my report. Failure to respond satisfactorily with deletion of the above referenced account and a free copy of my report after the changes have been made will result in the above actions being taken against your company.
      These accounts are inaccurate under 15 U.S.C. 1692g validation of debt. They have been reporting inaccurate and incomplete account information to my credit file. In addition, while the collector attempted to collect a debt that is not mine, they broke 15 U.S. Code § 1692k - Civil liability. I am maintaining a careful record of my communications with you for the purpose of filing a complaint to the FTC if the non-compliance continues. Like, ****** v. ***** ***** ****., No. 95-6445 (C.D.Cal. Nov. 14,1995), they may be liable for your willful non-compliance. Also, in Fisher v. ******* Information Services LLC (D. Ariz. 2018), they may be liable for false reporting. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. This is a Debt buyer. As this debt buyer is not a creditor therefore on my report where it shows collection agency as creditor it's inaccurate reporting and violation under FDCPA definitions of creditor. This is inaccurate and needs to be deleted immediately as it’s a viol

      Business Response

      Date: 07/19/2022

      To Whom It May Concern: 

      We want to thank Mr. Jonas Jones for contacting Check ‘n Go regarding his previous loan. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise *** *****' case has been opened and forwarded to the appropriate department. We ask for his patience while the concern is being reviewed. If necessary, we will reach out to *** ***** at the contact information provided to discuss the case.

      For any additional correspondence, please refer to your Case number at the top of this email.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    Axcess Financial Services is NOT a BBB Accredited Business.

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