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Business Profile

Prosthetics

Jag's Boutique

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthetics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my second wig from them in December 2023. This one was made from human hair. I was hoping my insurance would cover some of it, which they did not. I didn’t start wearing it until May 2024 when my old one was finally wearing out. When I purchased this one I asked about washing it and was given the same printed sheet as for the synthetic wig. When I washed it it was a mess. When I was able to speak with someone I was then told I needed to dry and style it. So I just wetted it down and tried to make it presentable. At least it was wearable at this point. When I called and spoke with someone again, I was told it was “common sense” about how to take care of it and that most women buy human hair so they can color it and style it. I explained that was not the reason I purchased this one. It was because I liked it better than the others as far as the style and color. I also mentioned that the cap in the scalp is already coming apart. I was told there was nothing she could do. I told her they should explain this to customers before they purchase a product not after the fact. I then told her to delete my information from their system and not contact me again because I would never buy another product from them.

Jag's Boutique is NOT a BBB Accredited Business.

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