Complaints

This profile includes complaints for Amourgis & Associates Attorney and Counselors at Law's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amourgis & Associates Attorney and Counselors at Law

  3200 W Market St Ste 106 Fairlawn, OH 44333-3324

  
• 

  Amourgis & Associates Attorneys at Law

  5005 Rockside Rd Ste 230 Seven Hills, OH 44131-6808

• 

  Amourgis & Associates, LLC

  300 E Business Way Cincinnati, OH 45241-2384

  
• 

  Amourgis & Associates, Attorneys at Law

  70 Birch Aly Bldg B Ste 240 Beavercreek, OH 45440-1479

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with this office since 2021. They do not communicate and they do not do their job as attorneys. I have yet to get a response back from the attorney. I filed a chapter 13 bankruptcy when I lived in Columbus Ohio. I moved in 2023 to Pennsylvania I called the office advised them of the move. Well the man that I spoke to said I did not have to do anything since everything was being done electronically. Well we are now in 2025 and I didn’t even know my bankruptcy was discharged because there is no communication with the attorney to advise. So I found out I over paid and the trustee was sending checks to my old address in Columbus Ohio. I contacted the attorney couldn’t get a response. I had to contact the trustees office myself in order to get answers. I have been back and forth with no resolution and responses have stopped from the attorney. I should not have paid this attorney 2,000 since the bare minimum they did I could have done myself. I would like a refund of the services they did not render any services and do not respond since I am done with my Chapter 13 bankruptcy. ***** ***** knows my phone and email.

  

  Business Response

  Date: 05/16/2025

  To whom it may concern,

  
  We at Amourgis and Associates take all client concerns
  seriously. We would like to address the concerns raised in the complaint and
  clarify the actions taken regarding the matter in question.
  Upon reviewing this client’s account and correspondence,
  we can confirm that our team did indeed spend significant time and resources
  working on this file, see attached.

  We understand that
  life can sometimes be stressful and worrisome, and we understand that, we
  empathize with that, and we want to help in any way we can.  We are happy to have taken additional time to
  explain everything to *** ******
  
  Thank you in advance for your understanding, and please
  reach out to me directly with any other questions or concerns.

  
  Sincerely,

  
  ******* ** ********* ****
  ******** * *********** ***
  ************

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via mail and email, see attachment for complete complaint details]]
  
  They will not send me any information regarding this account. I have repeatedly tried calling them, texting them Threting them. They lied to me take my money and did not file anything hung up on me numerous times will not return calls will not send me copy of contract

  

  Business Response

  Date: 05/02/2025

  Please see attached response to Mr. ******* complaint and let me know if I can be of any more assistance with this matter.

   

  Sincerely,

  ******* ********

  ************

  Customer Answer

  Date: 05/04/2025

   I am rejecting this response because: i have repeatedly called them but they would not return my calls they are lying about what I told them they would not return my already paid funds lied about how they could help me their total respond in not accurate 
  
  
  
  

  

  Business Response

  Date: 05/05/2025

  Please provide the new correspondence from Mr. ***** for our review so that we can reply accordingly, I do not see a way to view it in the portal, thanks.

   

  ******* ********
  
  ************

  Customer Answer

  Date: 05/05/2025

   I am rejecting this response because:they have not addressed the issues I raised in my complaint 
  
  
  
  

  

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  RE:      ********* *** ********
              ***** *****
  
  To whom it may concern,

  
  We at Amourgis and Associates take all client concerns
  seriously. We would like to address the concerns raised in the complaint and clarify the actions taken regarding
  the matter in question. Upon reviewing this clients account and correspondence,
  we can confirm that our team did indeed spend significant time and resources
  working on this file. We believe that customer satisfaction is paramount, and
  we strive to address all concerns as thoroughly as possible.
  
  We understand that
  life can sometimes be stressful and worrisome, and we understand that, we
  empathize with that, and we want to help in any way we can.  We are happy to have taken additional time to
  explain everything to Mr. *****.
  
  We have attached a
  copy of his billing statement and fee agreement and are willing to provide Mr.
  ***** with a full refund of his payment if he would provide an address he
  would like it sent to or he can come to our Akron office and pick it up.
  
  Thank you in advance for your understanding, and please
  reach out to me directly with any other questions or concerns.

  
  Sincerely,
  ******* ** ********* ****
  ******** * *********** ***
  ************

  Customer Answer

  Date: 05/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 05/12/2025

  [[BBB transcription via email]]

  
  
  My address is **** ********** *** ****** ** ***** **** *. I will accept full refund amount as they said.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/05/2025
  Paid full amount of 1632
  
  Looking at bankruptcy chapter 13 due to money struggles single dad trying to keep a roof over my daughter and I. Not knowing much how it worked I figured they would explain how the process worked more thoroughly to me to make sure if I was making the right decision. I paid the retainer in full to the firm March 5 2025. I didn't realize how much it cost in the long run so I decided to call on march7th an cancel the bankruptcy and get the retainer back since I decided I didn't want there service. They said I had to speak to the attorney. So they made an appointment March 11 between 2 and 4pm to call me but they didn't reach out so I called. And said he was on the phone so rescheduled for the following day same time. So March 12 they do the same thing. So I called complained. Then an attorney called me back and he said he had to review it too see what refund it would get back and he scheduled to call me back 3pm March 13th. Once again no call. They didn't even tell me what they were going to do and all I did was get some papers and documents together for them. So I called back just for them to tell me they will call me back March 14th between 2 and 4pm once again no phone call. So I just want someone to help my daughter and I. Looking for them to give me answers to now I want my money back.

  

  Business Response

  Date: 03/28/2025

  Please see attached and reach out with any questions, thank you.

   

  ******* ********
  
  ************

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attached statement screenshors for months of Nov and Dec. We made an agreement of 50 dollars a week but when my unemployment was coming to an end. I couldn't afford it anymore.
  
  They were always sending portal emails saying I wasn't finished even though I thought I added all I could. So they assigned me to ******(lawyer). But during this time I was handling my medical condition. Physical therapy and Podiatrist due to arthritis from car accident (drunk driver hit me.)
  
  So it was always hard to get ahold of her when she was free or hard to get ahold of me when I was free. They always have someone else answer phone that gives you the basic details and appointment for phone call. This was the person who recommended a chapter 7 bankruptcy. They said the 1,800 fee was needed before process could begin.
  
  It wasn't until I spoke with another attorney that my low income wouldn't be garnished. So I do wish the people on the phone were more educated about that stuff. Anyways I called for another appointment to cancel since I have no income. I think his name was ****, seemed nice and understanding. He agreed we wait a month to see if I get a job so we can continue. But I started applying to SSI disability in December due to my lack of mobility from car accident. So it just seems fair that I get the 250.00 back since appearantly I never finished my packet correctly nor spoke to ****** about my case.
  
  Statements and dates attached below for 50 dollar payments

  Customer Answer

  Date: 02/22/2025

  I may had been incorrect with the amount. I know I spent 4 payments at 50 dollars each from my usbank reliacard for unemployment. When my unemployment was coming to an end, I would transfer the funds to a order money service because I see reviews about people still getting charges after canceling. (I still get emails myself to use portal after we agreed to no longer move forward right now). So the amount owed would actually be 200 even. Apologies for the error 

  

  Business Response

  Date: 02/24/2025

  Dear Ms. ******,

  Thank you for sharing your concerns with us. We
  understand how challenging it can be to manage financial matters, especially
  during difficult times, and we want to sincerely address the situation.
  

  After reviewing your file and payment history,
  we acknowledge that you made payments totaling $200. While your original
  understanding may have been that you paid $250, our records reflect a total of
  $200 in payments, and we would like to clarify this discrepancy. We also note
  that some of the payments were declined, which contributed to the overall
  payment balance.  We received $50
  payments from you on November 12, 2024, November 18, 2024, November 25, 2024
  and December 9, 2024.
  

  We fully recognize the challenges you've faced,
  including the impact of your medical condition and employment status. We also
  appreciate your feedback about communication and the difficulties you
  experienced in reaching your assigned attorney.  We understand that the consultation process
  can sometimes be complicated, especially when circumstances evolve.
  

  As a gesture of goodwill and despite having
  invested more time into your case than the amount paid, we have decided to
  issue a full refund of the $200 paid for our services. While we do not
  typically issue refunds where we have done more work than what was paid in, we
  believe this is the best way to resolve this situation in a fair and timely
  manner.
  

  We appreciate your patience as we process this
  refund. Should you need any further clarification or have additional questions,
  please don’t hesitate to reach out. We genuinely hope that you find the support
  you need moving forward.

  Sincerely,
  

  ***** ** ****** ****
  Amourgis & Associates, LLC

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  As I stated, the amount owed is 200 not 250. See screenshots.

   

  thanks 

   

   

   

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/04/2023 I filed a chapter 7 bankruptcy with Amourgis & Associates. I got in contact with the attorney *** ***** multiple times to try to cancel my bankruptcy case, but he kept persuading me to file anyway even though I requested to cancel and get my money back multiple times. The amount that I paid to this company was $1100 total. Each time I contacted the firm, the receptionist said that someone would contact me about this matter. No one ever reached out, she even canceled my case without notifying me, so I was unaware of her canceling the bankruptcy case. I did not receive a follow up email phone call or letter in the mail regarding her canceling my cause it was canceled without talking to the attorney as promised who was in charge of cancellations and refunds. I would like my money back because the case was never filed in court. The contract states that should you at any time choose to not proceeded with the following of your case you will be refunded any unused funds on deposit meanwhile, the attorney said that I will not receive any money at all even though I’ve already paid majority of the retainer fee & made multiples attempts to cancel there are alot of people that went through the same thing on google reviews as well I just want my money back. I would not recommend this law firm. It is very fraudulent and a big scam. They will not help you and everyone is super unprofessional.

  

  Business Response

  Date: 02/21/2025

  Dear BBB,

  I hope this message finds you well. I am ***** *****, an attorney with Amourgis & Associates, and I am writing regarding Ms. ******* ******* case with our firm.
  

  I have spoken with Ms. ***** and we have successfully resolved the communication issues she was experiencing. I provided her with my contact information and confirmed that she has been given full credit for the $1,100 she has paid to date. Ms. ***** only has a few remaining documents to provide, and I have clearly outlined what is still needed.
  

  In addition, we have arranged a payment plan for the remaining balance of $671 due on her retainer.
  

  Regarding the possibility of cancellation, I would like to clarify the firm's policy. If Ms. ***** had chosen to cancel her representation, she would not have been entitled to a refund. In accordance with our policy, we bill hourly for any work completed up to the amount paid, and we do not pursue clients for additional fees beyond the retainer. As we have been working on Ms. ******* case since November 14, 2023, and have incurred over $5,651 in billable time, a cancellation would have resulted in a loss of $3,880 for the firm. Therefore, no refund would have been issued.
  

  We are now focused on collecting the remaining documents and balance from Ms. ***** so we can proceed with her Chapter 7 bankruptcy case and provide the relief she requires.
  

  Thank you for your attention to this matter, and I look forward to working with Ms. ***** to bring this case to a resolution.
  

  Sincerely,
  

  ***** ** ****** ****
  Amourgis & Associates, LLC

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hired this attorney to represent me through a bankruptcy, they were very responsive and available through my consultation but once i paid my deposit, no one was available, my case has not been filed in court 4 days later, receptionist refuse to allow me to speak to my attorney claiming i don't have one however i went into legal agreement with this firm on 1/17/2025. now when i call the office they refuse to answer my calls and immediately put me on hold and refuse to allow me to speak to my attorney. i have called 6 times as of 01/22/2025 at 10:05 am they have put me on hold or hung up all 6 times. i feel as though this business took my money with no intention of offering the service they sell .

  

  Business Response

  Date: 02/21/2025

  Dear Ms. ******************** you for bringing your concerns to our attention. We take all client feedback seriously, and we apologize for the frustration and confusion youve experienced.
  
  We would like to clarify that we value every client and aim to provide the highest level of service, which is why we are deeply concerned by the issues youve raised. Its important to us to address your concerns promptly.
  
  Our records show that you signed a legal agreement with our firm on January 16, 2025. Afterward, we began processing your case, but due to the specific nature of bankruptcy filings, the process sometimes involves additional steps and time. We strive to ensure that everything is done properly to avoid any future complications. Please rest assured that your case is being worked on.
  
  We apologize for any delay in communication. While we aim to make sure our clients are well-informed, we understand that you feel your concerns were not properly addressed. We will ensure that your calls are responded to promptly moving forward and that you are able to speak with the attorney handling your case. Additionally, we will review the matter with our staff to ensure our communication channels are being managed appropriately.
  
  We appreciate your patience and understanding as we work to resolve this matter. Please dont hesitate to reach out directly to our office at ************** for immediate assistance.
  
  Sincerely,
  
  ***** M. *****, Esq.
  Amourgis & Associates, LLC
  

  

  Business Response

  Date: 03/03/2025

  Dear BBB,

  We have reached out to the client, discussed her concerns with her and have smoothed out her communication issues.  We did a follow up call with her and she called us back.  We are reaching out to her this week and will be getting her case filed this week.  Thank you.

  Sincerely,

  ***** M. *****, ************************* & Associates, LLC.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receieved a letter from an attorneys office stating I was beung sued by some creditors .I had nerver her of this till I recieced a call from a letter from Amourgis associates so I reached out to my local district court I was advised it was so .I then reached out to Amourgis associates to seek counsel . I spoke with a ******** ******* he went over somethings about the case gave me some information about how it works .I was sent over a payment plan document to sign on around 6/2024 I signed it stating I would pay 150 bi weekly.I asked ******** was it anything I needed to do with the courts and he said no they would take care of it . On 7/ 1 / 2024 I decided this was not the best route for me so I sent ******** an email to cancel this agreenent I never heard from him . I then called and spoke with Taralee she stated I needed to speak with a lawyer before cancelling . I get a call from some guy convincing me that it was the best thing for me, So I decided to continue with service around sept I check the court website and its says I lost my case by a default judgement . I reached out to Amourgis to see why this had hapoebed after I was told it was nothing I needed to do.I get the girl at the front desk who always states the Attorneys are on another call. A few days later i get a call from ***** I believe I told him I no longer wanted to proceed he says we will put it on hold till November and check back with you then. I agree ,I get a phone call around 11/1/24 told them I do not need there service .They done nothing with my case but request documents.I been caling everyday requesting a refund.I am still facing a garnishment $500.00 later. This place is a scam and I shoukd have known by the reviews.I have sent emails and multiple calls requesting a refund and still no answer back from Amourgis associates .

  

  Business Response

  Date: 02/24/2025

  Dear Ms. ********,
  

  We at Amourgis and Associates take all client
  concerns seriously, and we regret any frustration you have experienced in this
  matter. We would like to address your concerns and clarify the actions taken
  regarding your case.
  

  Upon reviewing your account and correspondence,
  we can confirm that our team did indeed spend significant time and resources
  working on your file, more than what was originally compensated for. However,
  in light of your dissatisfaction, we have made the decision to issue a full
  refund, even though we were under no obligation to do so. We believe that
  customer satisfaction is paramount, and we strive to address all concerns as
  thoroughly as possible.
  

  Regarding your case, we apologize for any
  confusion regarding the information provided. Our team has always aimed to
  guide you through the process, ensuring that your case was handled with the
  utmost care. We understand that your needs may have evolved over time, and we
  respect your decision to discontinue our services. However, please be aware
  that our firm did not file any documents with the bankruptcy court after the
  cancellation of services, which is why the two judgments rendered against you
  in the ******* ****** ********* ***** * **** ****** remain unresolved.  One judgment was for $820.11 and costs and
  the other was for $868.62 and costs.  The
  amounts owed in both of those cases, along with your other unsecured debt
  amounting to at least $6,000 would have been discharged with your bankruptcy
  filing.  However, you decided that you
  wanted to pursue another route to take care of your debts.
  

  We are actively working on processing your
  refund, and you should receive confirmation shortly. If you have any further
  questions or need additional clarification, please do not hesitate to reach out
  to us directly. Our priority is to resolve this situation in a fair and timely
  manner.
  

  Thank you for your understanding, and we
  apologize for any inconvenience this may have caused.
  

  Sincerely,
  

  ***** ** ****** ****
  Amourgis & Associates, LLC
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the middle of June 2024, I contacted Amourgis and Associates, Attorney at Law to inquire about my options concerning a debt collection company who had sent me several letters threatening legal action against me and harassing phone calls.
  A call was returned, and an initial appointment set by phone for June 15, 2024. On that day I spoke with someone and explained my situation and that I was interested in debt collection defense and/or resolution. After a quick evaluation, the person recommended that I file for Chapter 7 bankruptcy. They explained that the fee would be in excess of $1,750. I am a 100% disabled Veteran and receive SSDI, I simply don’t have that kind of money. The person explained to me that A payment plan could be established where I would pay $300 a month with a $50 deposit and when I the $1750+ was collected (the person called it the retainer), then my case would be filed with mandatory classes held be phone as required for the bankruptcy. They made it very clear to me that there would be no action(s) taken on my case until that fee was paid. It was anticipated that it would be in December 2024.
  A $50 deposit was made via debit card and it was agreed that every 3rd. of the month, $300 dollars would be automatically charged to that card. July, August, September, and October of 2024, my debit was charged $300 all totaling $1250.
  
  Please see attatched PDF for contiued and complete statement.

  

  Business Response

  Date: 10/10/2024

  We have reviewed Mr. ******** complaint and file thoroughly, including listening to the recorded calls to insure accuracy in our findings.  We discussed with Mr. ****** that we would not be able to FILE his case until the retainer is paid in full, as this is a Trustee mandated requirement.  However, unlike most areas of the law, the vast majority of the work put into preparing a bankruptcy petition occurs prior to the date of actually filing the petition.  We received virtually all of the documents necessary to prepare Mr.  ******** petition, reviewed and sorted them for inclusion in his petition, and as such, exerted a healthy amount of time on his behalf.  However, with that said, a Scrivener's Error did occur which resulted in the amount of billable time on the case to be miscalculated.  After a careful review, Mr. ****** is entitled to a refund of $700, but we are increasing it to $800 as an apology for the delay in issuing said refund.  Said refund will be overnighted to Mr. ****** today, October 10, 2024, with our apologies for the misunderstanding.   Many thanks.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Amourgis to negotiate a case against me for an unpaid hospital bill. I set up a payment plan over the phone to cover the retainer. The plan was $100.00 every two weeks. The first payment was made on Aug 1st. Since the initial payment Amourgis has only sent a letter of representation to the opposing counsel. The letter was sent on Aug 12. The opposing counsel filed for default judgement on Aug 7 and judgment was granted on Aug 12. Every time I called to talk to the company, they would give me updates on things I had already informed them of or previous updates. Most of the communication from Amourgis was requesting that I make payments earlier than the payment plan that was established. After becoming annoyed with how the service was being provided, I asked to speak with supervisors. Every time I was told they are busy. When I finally told them i did not want to do business with them anymore and wanted a refund, I was informed that I would need to talk to the attorney to do that. A phone appointment was made to facilitate this request. I called Amourgis 10 min before my scheduled 1 o'clock meeting and I was told by the receptionist I would receive a call at 1. Noone called. By this point two payments had been made. I called Amourgis on the 26th of August and told the m my complaint and request for refund again. They gave me the same run around and set up an in-person meeting with a lawyer for Friday the 30th at 1pm. I went to my appointment and the lawyer I was supposed to meet with was not in. They took another payment of $100.00. Two days later I receive an email from the company saying that the lawyer has covid and would not be able to attend my meeting; after I had already gone up to the office and found that out two days prior. I called the company on Sept 4th to try to get my refund and terminate service. They told me their lawyer would have to settle the disagreement. They still have not stopped service and are requesting more money from me.

  Customer Answer

  Date: 09/09/2024

  I had a scheduled phone call with a lawyer for 1130 am today 9/9/24. as of 1150 am no attempt to contact me has been made.

  Customer Answer

  Date: 09/09/2024

  Amourgis Attorney did contact me today. We have agreed to terminate services and to refund me the requested amount. This matter has been resolved.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization preys on individuals who are in *** of help. They make it seem they are there to help you. Once you realize that its not the case and you want to cancel everything they want to keep your money. I was told in the beginning if I feel I no longer want the services I can always cancel and they would refund my money with no issues obviously that is a lie. I have been contacting for 3wks I have been brushed off and given tons of excuses. They have done nothing for me but yet keep my money and documents in which I paid to send it. I am extremely disgusted on any organization that preys on people in need.

  

  Business Response

  Date: 09/03/2024

  We have researched this file thoroughly.  Every fee agreement and every conversation with each client confirms that upon cancellation, we bill for the time we spend on each clients case. To date, we have spent ***** hours of time on Ms. ******** case for a total of $1521.50 and have received a total of $400.   This includes approximately 3 hours of time on the phone divided amongst 35 phone calls.   When this was addressed with ******************, she informed us that all we did was "shove her papers into a file, which takes 2.5 minutes and that we did absolutely nothing else.  This statement is simply inaccurate on multiple levels.
  
  It is standard procedure to assist our clients in obtaining the trustee-required documents as quickly as we can so that we can prepare the cases/petitions quickly as possible to get their financial woes behind them.  In this instance, if ****************** had fulfilled all of the trustee requirements (full retainer received, all documents submitted, and credit counseling course completed) when the two pending lawsuits she has against her reach garnishment phase, we would have been in a position to file very quickly with a minimum of disruption to the client.   For some, this process is a time-consuming and frustrating, albeit necessary, effort that not all are able to fulfill.  In this instance, it is unfortunate that the time we spent attempting to assist her in putting these lawsuits behind her was not recognized.  To that end, as a courtesy we are providing a full refund of $400 which will be mailed to ****************** via a live check through USPS.  The file has been noted as such and has been closed, never to be reopened.