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Business Profile

Cleaning Services

Serenity Clean of Cleveland West

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

This profile includes complaints for Serenity Clean of Cleveland West's headquarters and its corporate-owned locations. To view all corporate locations, see

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Serenity Clean of Cleveland West has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled to have my home "deep cleaned" on March 14, 2025. I was charged for a 2 bedroom, 1 and 1/2 bath with basement and 5 window cleanings. However, the cleaner did not clean the 1/2 bath or basement. I am still awaiting a refund. The amount of charged was $241.68.

      I have requested a refund multiple times. I received an additional invoice that was for a higher amount but stated services rendered for a "move in/move out" service. This was never the case. When I spoke to Ang, she stated that their billing system was experiencing issues and she would resolve as soon as possible. However, I have contacted them several time since and am being told the system is not up. I find this hard to believe that a business would have their billing system down for 2 weeks. I feel that I am being given the run around.

      All I want is my money that was paid for services never rendered.

    • Initial Complaint

      Date:06/24/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      contracted for services of house cleaning and scheduled for Memorial day. Tried to verify service for that day in advance without response from company. Cleaning staff did not show up on time and company contacted me to say they couldn't reach scheduled staff. I cancelled appointment and did not reschedule. I was told there would be no charges. Now I have been billed $150 for a cancellation fee. I contacted the company by phone on Tuesday 6/20 and still have not heard from them. I desire this charge to be reversed/ cancelled.

      Business Response

      Date: 06/24/2023

      This matter is resolved and the cancellation fee was refunded. 

      Customer Answer

      Date: 06/26/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *****




    Serenity Clean of Cleveland West is NOT a BBB Accredited Business.

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