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Business Profile

Auto Services

Ed's 24 Hour Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Ed's 24 Hour Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ed's 24 Hour Service has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, July 31, 2024 my son was in a car accident over by **************. I understand it was a 45 minute drive and they charge from the time they leave their lot until they are back. Looking at the bill I had to pay it shows 3 units for a recovery wench? No one could tell me why 3 units. There is also a fuel surcharge of $546.00. You have got to be kidding. Plus they only accept CASH payments. I would not recommend this company to anyone. Office staff was very rude.

    • Initial Complaint

      Date:07/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To put the story short I blew a tire on the highway a tow driver came from this company charged me $111 proceeded to drive down the highway car was wobbly I pull off the highway the tow guy didn't tighten 3 of my lug nuts they were very good we could of been killed or killed some one else driving I found a nice man he tightened them for me I've driven over 100 miles since then and they have not came loose if you look at the picture you can see that the lug nuts are not even screwed all the way down this was his carelessness I just can't get over how much danger he put me and my daughters and everyone else on the highway

      Business Response

      Date: 07/24/2023

      we have discussed this concern on the 19th of July and have authorized a complete refund to the customer, payment is in process.

      thanks


      ***** *****
      Operations Manger

      Ed's 24 Hour Service
      Mailing Address: 
      P.O. Box **, *** ****** ** *****
      Physical Address:
      **** **** **. 1*** ******** ** *****
      Office     419.422.0241
      Fax         ************
      Mobile    ************
      www.stearnscompanies.com

    Ed's 24 Hour Service is NOT a BBB Accredited Business.

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