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Business Profile

Dumpster Services

Bin There Dump That
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we had pre scheduled dumpster(s) for a future project at a later date: they charged my card for 2- twenty yard dumpsters may 11th 2023. keep in mind that we had not received these dumpsters at this time. then when we started the project, they delivered a dumpster on the 26th and on the 27th of may 2023. they then charged us for 2 more dumpsters on may 28th 2023 that we never received. we only received 2 dumpsters. I then called them to let them know that we were billed for 4 dumpsters, and "bin there dump that" claimed that they only charged for 3 dumpsters and they would refund 1 of them, of which as of today it hasn't been credited yet. I told them that they charged 4 dumpsters to my card, and i asked them to look into it. the person i was speaking with was pam. she was in a big hurry to end the conversation when i would try to talk she would just keep saying bye trying to avoid any conversation.

    Business Response

    Date: 06/23/2023

    Thank you for taking the time to speak with me today and following up with me on this. I have attached all the communication we had with *****. We delivered one on the morning of the 27th. He called right after and wanted 5 more. We couldn't get all of them there because of inventory (he had originally wanted them the following week) After that he called to have it picked up because he wasn't "happy with the service". In the next email I will send the original order form where he wanted only 2 delivered on the 11th but cancelled the delivery because of electric pole issues or something to that matter. (not clear on the reason) but he didn't say anything about the refund then because he was going to call back with a new delivery date. I also refunded his money for the 2 dumpsters an hour after he called on the 30th. We were closed on that Monday for Memorial Day. I quickly refunded and emailed him his receipts showing so. I never received a response. Instead of replying to an email or asking to speak with a manager he went straight to filing a complaint. He was only not happy with our service when we couldn't provide him with 5 more dumpsters on the day he called for more. 

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