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Business Profile

Fast Food Restaurants

KFC Store #G135752

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at your Findlay, Ohio location on Tiffin Ave and I purchased the $20 taste of KFC meal to go. I paid extra money for 4 chicken breasts. When I made it home there was no white chicken or breasts. I called the location and spoke with a manager he was rude and refused to give me a replacement or my money back. He did offer me 2 pieces of chicken since I couldn’t take the chicken back to him as I live 30 minutes away. I told him I took photos and could prove it was all dark meat that I received. That’s only when he offered 2 pieces of chicken and I probably won’t make it there on time to receive it. I should have all 6 pieces replaced as none were chicken breasts or white meat. I can attach a photo as it clearly shows it’s dark meat and not the white meat of a chicken breast. I spent almost $29 on the order. The chicken breading was also burnt and the chicken was dry like it was sitting around all day. I am please requesting a full refund or a gift card for a future use for any KFC as I don’t want to go back to that location.

    Business Response

    Date: 04/11/2024

    [BBB Transcription via Phone]

    Please reach out to us about the matter so we can get this resolved. 

KFC Store #G135752 is NOT a BBB Accredited Business.

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