We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

Tim Hortons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a business I have been loyal to for over a decade. I order the exact same thing several times a day which is a large hot orange tea with seven sugar. Since the new owners have taken over it's rare my order is correct. After bringing this up multiple times I finally spoke with the owner who brushed me off. This has caused some aggravation. I have continued to give this place opportunities and they continue to make incorrect orders and the owner continues to blow me off. I have contacted the corporate office who had advised me they would take care of his situation, they have not done so. I have once again contacted them today. It is January 16th, I went through the drive-thru around 10:30 a.m. when they handed me my tea the lid burst off as it was not completely on the tea. The burning tea went all over my hands and my vehicle. I admittedly was very upset and asked what they were going to do, they threw a towel at me and stared. I went inside where the owner met me and would not even hear me, he instead advised I'm the only problem he has and told me he refused to serve me and kicked me out. This is after I was burned. He did not refund my money but did make a new drink and advised he would call the police on me. Let me reiterate I was burned and this was not my fault rather it was the fault of the employees not putting a lid on correctly, on a burning hot drink. I cannot get to corporate office to do anything about this owner. Employees at the same location have advised me of his poor human ethics. I would like the store to be further investigated as the corporate office does not seem to care, employees are aware of this, as well as the new owner hiring friends of his for lower pay and refusing to give long-term employees pay raises. Several things need investigated and I feel you would do a better job than the actual corporation. Please help.

    Business Response

    Date: 02/07/2025

    The business reports this consumer is always complaining about the service and he is rude to the employees. The restaurant agrees that have had a high rate of employee turnover since the new management took over but it's settling down now. Consumer is disrespectful of the crew and management has decided not to serve this consumer any longer.

Tim Hortons is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.