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Business Profile

Floor Cleaning

Stanley Steemer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stanley Steamer was used to clean all carpets in the house, clean the duct work and clean the dryer vent. The amount paid was $803.31 by check on 12-9-2024. All work was completed on 12-9-2024. After all work was completed we noticed that the heater was not working. As this was in December this was a serious issue. We called our heating contractor to make an emergency call which they did on 12-10-2024. The contractor found that the employee who did the duct cleaning had not reassembled the heater correctly. Our heater contractor corrected the defect and charged us $85.00 for the repair. My husband called Stanley Steamer and left a message, there was no response. A week later he again left a detailed message and again no response. Weeks later I called and the call was answered. I explain the situation and asked to be reimbursed for the repair. I was told "I'll drop a check in the mail on Monday" (the call was on Friday). No check arrived, again after three weeks I recalled and was told the same thing. It is now almost 2 months after the service and still no check. Please intervene. This is shameful after paying over $800.00. This amount was just for the duct work and dryer work, the carpet was an additional $386.10 for a total that day of $1,189.41. In addition to paying in cash we gave all workers a $20.00 tip each.

    Business Response

    Date: 02/24/2025

    (Transcribed from a phone call) Please ask the consumer to call us at ************ and we will reimburse them for the heater repair.

Stanley Steemer is NOT a BBB Accredited Business.

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