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Business Profile

New Carpets

Carpet Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased and had this company install flooring in our home. The flooring and installation was said to have a lifetime warranty. We have had several issues with flooring. We have made attempts by phone and in person to get these issues resolved. We have given them months/years to do something with no luck. We feel we have been scammed and want our money back.

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company damaged walls and base boards, failed to complete work, and did not fulfill their contract. Over months of trying to get a response from the owner he did finally agree to repair the work though failed to appear on the scheduled day. After another 4 weeks of failing to respond he offered to replace the baseboards once again agreeing to drop off a sample of the replacement baseboard which on no way matched the existing trim therefore we did not agree and since that date have failed to receive a response from the owner . We would like a refund in order to pay to have the damages corrected and trim replaced properly to restore the home to the original condition prior to the company working inside our home. I have included several pictures that detail some of the damages.

Carpet Mart is NOT a BBB Accredited Business.

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