Reviews

Review Details

• Review fromstephen a

  Date: 08/17/2024

  1 star
  Case CASE523591
  
  To whomever might be able to assist.
  
  
  We bought an upright freezer from them and cannot get support for it. it is within the 5-year warranty but all the service centers we have contacted from Danby website won’t work on the unit. We are finding they won’t support the warranty as they are having the same trouble to get in touch with them. We have been trying for a week and gotten only auto response emails other than the 1 email they sent us saying yes, it is in warranty and here is your case number and reply if you have any issues. well, we replied and advised them we can’t get anyone on their approved list to come out unless we pay them first. what good is a warranty if we must do all the work.
  
  You have lost more than just us as a customer. You have gained an advocate against your company.
  
  

• Review fromMichele M

  Date: 09/23/2023

  1 star
  On 10/10/22, I purchased a Danby microwave from ABC Warehouse in Fort Wayne, IN. At the time of purchase, I also bought a 2 year extended warranty.
  Last month, the plastic on the keypad began bubbling. I reported the issue on the Danby website using the provided form.
  I received an expeditious response from Customer Service. Over the course of 3 days and 7 e-mails between Customer Service and myself, the issue was never resolved to my satisfaction.
  Danby's first response to my issue was "We don't cover repairs for microwaves". I informed them that on Page 12 of my microwave manual was the "Limited Carry In Warranty". Their subsequent response was "Getting it serviced was not part of the warranty".
  Danby requested I remove the plastic sheet from the keypad. I informed them I would do so when I received a new plastic sheet from them to install on the keypad.
  That same day, I telephoned ABC Warehouse and spoke with Josh, the Store Manager. I informed Josh that Danby's warranties on microwaves cover only parts, and not service repairs. After relaying my experience with Danby to Josh, Josh made arrangements for me to return my microwave to ABC Warehouse for a replacement.
  Danby can learn from Josh, for Josh exemplifies the epitome of customer service.

• Review fromcarrie w

  Date: 07/17/2023

  1 star
  So disappointed in Danby customer service. I filed a warranty claim and was assured I would hear back with next steps, whatever that means. I supplied all the information requested and went through troubleshooting. After being on hold on the phone for a very long time, I did get a person who assured me they had everything they needed and that I would hear back via email in two hours. That was 6 days ago! Case******

• Review fromChristian P

  Date: 06/15/2023

  1 star

  Christian P

  Date: 06/15/2023

  I bought a Danby dishwasher that worked great for about 2 months. After that it stopped draining. I contacted their support and was given a list of servicers for warranty repair. I called all of them on the list, none of them service my area. I contacted Danby again to see how to proceed, I was told they should all service my area. I contacted the servicers again just to say I did, told Danby again that none of them serviced my area, and never received another response from them. I have since submitted multiple tickets with them to try to get this issue resolved all of which have been ignored. This has been going on for almost a month now and it has been over a week since I last heard from Danby. I will soon be taking legal action if this is not resolved.
  

  Danby Products Inc.

  Date: 06/21/2023

  Hello.

  
  

  This review has created Danby CASE******* I would like to look into your situation. Could you please provide me with your Danby case numbers? Please do not provide any personal information, since BBB reviews are public information.

  
  

  Consumer Service Manager

  
  

  Danby Appliances.