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Business Profile

New Car Dealers

Fredericktown Chevrolet Co., Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Noticed bubbling paint and rust on my trucks rockers. During this time I looked at my warranty and I am still under warranty for rust. So I took my vehicle in to Fredericktown Chevrolet to have it assessed and fixed. I waited about a week before any contact was made to tell me that they would not cover my truck because the rust hasn’t penetrated all the way through.

    Business Response

    Date: 12/26/2022

    Tell us why here...The warranty Mr. ******* is referring to is for “rust
    through” conditions only. The rust bubbles on Mr. ********* truck are
    considered surface rust by Chevrolet and is therefore not covered. Surface rust is
    covered by the 3 year / 36,000 mile bumper to bumper warranty, which has expired.
    We would like to help Mr. ******* but Chevrolet has confirmed that the condition is
    not covered by the rust-through warranty. All warranties on the truck are
    manufacturer warranties and therefore warranty coverage is ultimately decided
    by Chevrolet and not the dealership. We regret that Mr. ******* is not satisfied with
    their decision. We have attached the images we provided to Chevrolet.

    Customer Answer

    Date: 12/29/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



    Complaint: ********



    I am rejecting this response because: There was no way you can tell the rust is only surface rust with only pictures. Underneath the paint could be significantly worse.It is extremely evident that Chevrolet does not care about their customers or their vehicles. 



    Regards,



    **** *******

Fredericktown Chevrolet Co., Inc. is BBB Accredited.

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