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Business Profile

Auto Services

Tireman Auto Service Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, Oct. 14, 2022 my son took my car, a 2021 Hundai Venue to Tireman to get an oil change. After 2 hrs, the mechanic told my son the car was ready and took my payment. After driving off my son noticed a loud noise coming from my car. My son drove 12 miles home. My husband then went to Tireman to let them know there was a problem. Tireman admitted they did NOT put oil in my car. They immediately had a tow truck come to my house to pick my car up so they could put oil in it. Because my car is still new I still had a warranty on it. I immediately called Hundai and they advised NOT to drive my car off the Tireman lot. Tireman then towed my car to a hundai dealership where they found that due to my car being drove with no oil my motor was blown. Tireman is now telling me I have to pay 10% of the cost of the parts to fix my car. I went 5 days with no car and had to miss part of a day of work. This is unacceptable to me. My car went in to Tireman for a routine oil change and ended up with a blown motor. I have on video Tireman admitting this is their fault. I should not have to come out of my pocket for their huge mistake.

    Business Response

    Date: 11/08/2022

    This complaint has been resolved. It has been turned over to the insurance company and offer was accepted by the consumer. We did pay the extra 10% of the cost of the parts so she is out nothing out of pocket. 

Tireman Auto Service Centers is NOT a BBB Accredited Business.

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