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Business Profile

Auto Services

Dura Lube, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 13, 2023 I submitted on line for an $8.00 rebate. I received it on Aug. 29, 2023. The check was made out on 6/28/2023 but the postmark is dated 7/31/2023, over a month later. Then it took the postal system nearly another month to deliver it. The check says "void if not presented before 8/26/2023" which was 3 days before I received it. The day I received it, 8/29/2023, I called Dura Lube but was only able to leave a message. After no response the next day, I emailed the company and again have had no response. Considering the unreasonable length of time between issuing the check and actually mailing it, I feel the company should make this good. I have provided a photo of the check and postmarked envelope.

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in for a $20 rebate on 5/22/2022. After the 10 weeks,no rebate. I've contacted ****** at duralube on 7/26,8/29,9/20,10/5/2022 with the same message, "soon" or no response. They still haven't sent the rebate

    Customer Answer

    Date: 11/28/2022

    Re: You have a new message from the BBB of Central Ohio in regards to your complaint #********.

    ****** ******* **********************
    Wed, Nov 23, 11:15 AM (5 days ago)
    to Better

    I received the check on 11/15/22. Thank you for your help

    On Wed, Nov 23, 2022, 9:48 AM Better Business Bureau <************************************** wrote:

Dura Lube, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.