We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Salon

The Studio by Charles Penzone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Reviews

This profile includes reviews for The Studio by Charles Penzone's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Studio by Charles Penzone has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jordan H

      Date: 06/30/2023

      Watch out. This place is sneaky and conniving and will steal your money for services they do not perform. I decided to go to the Penzone because my parents see someone in Dublin and have an amazing report with them. My father is a doctor and often misses appointments, etc. and highly recommended Penzone due to their flexibility. As a brand new mom, this was a large concern of mine so I decided to give this location to try. Little did I know, it wasn’t Penzone as a company who was flexible, but the artist they happen to see. I missed an appointment for a color and cut and woke up the next morning with the full $200 charged to my account. According to them, back in October of last year, they sent out one email to alert to the change, that this was their so-called new policy. However, in the text reminder at says nothing about being charged for an appointment if you were to miss it, let alone the full cost of a service that is not performed. When I called to speak to the manager, she said that it is at the discretion of the artist so they get to pick and choose who they charge for their services. This is not a policy. This is a disgusting excuse to rob people they just “feel like charging”. This artist refused to roll back the charge, something I guess they are more than welcome to do if they feel like it. I am disgusted and heartbroken. $200 is outrageous and cruel and these artists and the company they worked for are just as cruel and manipulative.

    • Cheryl T

      Date: 07/21/2022

      I had an appointment at their salon and was not informed that that salon closed down and they moved to a new location. That made me late for my appointment and was refused to be seen. I took off work early to get to this hair appointment. I found ************-Director *********************** uncaring about my situation. I have been coming to the salon for years. I asked the CO-Director *********************** why I could not have been given a call or something to let me know they moved to a new location and he told me they have been short staffed, yet workers were standing around doing nothing when I walked in. VERY POOR CUSTOMER SERVICE. F RATING.

    The Studio by Charles Penzone is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.