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Business Profile

Storage Units

Hill's Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a storage unit from Hill's Self Storage on 2/28/2022 for rental to start on 3/1/2022. We paid 414.00, for 1 month's rent and a 200.00 security deposit. We kept the storage unit for the months of March and April 2022. We moved out of the storage unit on April 27th, 2022. We were told that we would receive a check for the return of our security deposit within the next couple weeks. Mid-May came and with no check received, we reached out and were told that they have been taking longer than normal to get to us. May 27th, I received and email from the manager again stating it was in the mail. In June, still no check received we called and were told that they have no record of us ever paying the deposit. Our bank records were requested to be hand delivered for proof. We complied and delivered the records, where the manager made a copy. Then we were told we would have to deal with their accountant/bank that is located in Texas. We then found out that they switched bookkeeping applications and got a new manager, and the previous manager that filled out our contract did so incorrectly. I told them I could give them the transaction receipts with the ID numbers. We were requested to fill out a CCA form because it was not on file. I told them we did not have auto withdrawal for monthly payment, and it would not be on file due to that. I declined filling it out. Then I was sent 2 more CCA forms back dated to the date of transactions with request for my husband to sign since his bank card was used. When I requested to know why this information was necessary, I was told it was to be able to return the security deposit via direct deposit. When asked why the route of deposit changed, the multiple different excuses, and different forms provide every time I questioned why they stopped correspondence with us.

Hill's Self Storage is NOT a BBB Accredited Business.

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