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Business Profile

Ammunition & Weapons

Keely Enterprises LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Let’s start at the beginning the purchase and shipping of the item went very smooth. Item actually shipped and received by my FFL very fast. Actually within days. But there was a problem picking the item up on my end because of an invoice problem all totally my fault. This actually caused the item to be shipped back to the seller. Now this is where the “spotty” communication and no communication at all comes into play. She it took the seller several days just to send the shipping labels and to even respond to sending the shipping labels. Next I’ve sent several emails about re purchasing the item and also inquiring about other items. That email was sent last week , still no response also I sent an email just asking about my refund process also last week no response. This comes as a let down to me because usually I do my homework before buying anything but this time I did not. Shame on me. I’m definitely coming to BBB before purchasing anything from that site again. So here it is weeks later and no communication as to my refund status or nothing !! I’m not sure why it’s so hard to take care of the customer!? I mean don’t you want to make money and build relationships??? But I guarantee I’ll get a response now. When you read this buddy , you have my email don’t waste my time with a dry apology. Just send my refund and if you have already just simply let me know when to expect it ! Thanks for very little effort !

    Business Response

    Date: 09/25/2023

    Once again we are faced with a customer attempting an illicit activity and using your service when we would not bow to them to intimidate us. The customer attempted an Illegal straw purchase of a firearm. He used one name to purchase the firearm and then wanted us to change the name on the paperwork for the pickup. This is highly illegal and we refused to take a part. It took several days for the firearm to be returned to us, but once received, the refund was processed. The customer seems to not realize that this process takes several days

Keely Enterprises LLC is NOT a BBB Accredited Business.

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