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Business Profile

Bank

Ohio Valley Bank Company

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ohio Valley Bank Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ohio Valley Bank Company has 19 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account that I opened that I never agreed or signed for over draft protection on, however they added it to my account and I have been charged over and over. I have made deposit and and asked for account to be closed. They refuse to close account stating I have a -.14 balance which I have record of the deposit so they will continue to charge me a 3.00 daily fee on. Never did anyone mention or did I sign anything agreeing to this. I should have only had to pay 219.69 for charges they paid that should have been declined if money was not on the account. But to get account closed I paid what I had to. I'd like reimbursement for that

      Business Response

      Date: 03/18/2024

      Please consider
      this to be our official response to the concern stated which was assigned by
      BBB an ID of ********.

      We investigated the matter and based on ******* *********
      comments and provided screenshots believe that bank personnel and automated
      systems handled transactions in the proper manner.

      ******* claimed, “Never did anyone mention or did I sign
      anything agreeing to this,” referring to the bank’s overdraft practices and/or
      opt-in for ATM and everyday debit card transactions. However, on March 8, 2024,
      bank personnel sent ******* screenshots and log records from the online application
      proving acknowledgement of the bank’s “Bounce Protection Customer Overdraft
      Policy” as well as a “Yes” answer to the option, “I want Ohio Valley Bank to
      authorize and pay overdrafts on my ATM and everyday debit card transactions
      from this account.” These disclosures and statements are prominently displayed
      within the application to open an account with action required by the applicant
      in order to agree and acknowledge.

      The account has been in a negative balance for over a month
      and so overdraft charges were incurred as ******* reported. And even though the
      bank acted upon the account owner’s instructions at account opening in regards
      to payment of items, in an effort of goodwill, the bank refunded a total of
      $98.00 in overdraft fees on March 8.

    Ohio Valley Bank Company is NOT a BBB Accredited Business.

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