Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This tax preparer is very difficult to contact and deal with. There is no communication. I was told that a continuance was filed and my taxes were not done until October 2023. He never informed me that would cause a penalty for federal state and local. I called many times to see if the return was done. He then forgot to add one of my W2’s and this is causing another penalty yet he tried to say it was my fault but it was turned in with all the other W2’s. He doesn’t return calls or emails. He was going to charge me extra for his mistakes. I already paid penalties for federal state local. I believe this is costing up to or over $300 or more. He charged me $80 to prepare my taxes. I am requesting $400.

  

  Business Response

  Date: 03/13/2024

  Response taken over the phone by BBB staff MN

  Business will refund $80.00 paid for filing 2022 taxes.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have had up to 500 dollars to deal with because of his lack of communication and late filing of my taxes and lack of interest in filing correctly and I guess you could say my poor judgment in allowing this preparer to take care of my taxes for 2023. I only asked for up to 300-400 dollars which should be considered a savings for him.
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  
  
  
  
  
   

  

  Business Response

  Date: 03/18/2024

  Response take over phone by BBB staff MN

  Business states there is a print date on all forms and they were given to the customer before the deadlines.  Even if there was a missing W2 the customer should have mailed in the taxes on time.  Business has already mailed the refund of $80.0 for filing taxes.

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I called many times and was never told to do anything but wait for him to finish my tax return. I had no papers to do anything since he had them for about 6-7  months. I called and no one told me to do anything or what to do except wait as I said. How could I do anything when he never answered the phone  himself or told me he got my messages and he never answered emails or messages left. All the penalties I paid were because he did not COMMUNICATE. I would have done whatever he said to do. I paid500 dollars in fees and penalties because of his lack of communication. He doesn't even remember that he filed an extension for my taxes and he had all my paperwork!
  
  
  
  Regards,
  
  
  
  **** ******