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Business Profile

Changing Tires

One Touch Resolution Auto &Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.) On September 24th 2024 I payed $80 for a wheel alignment that was not properly done it end up causing way more damage to the vechile and wheel alignment it totally off. The vehicle had to be inspected by the GM Chevy dealership in my local area and found several front end problems that caused this to happen including a Control Arm that wasn’t installed properly. 2.) on August 14, 2024, I had a tie rod ends put on the right passenger side on the vehicle that did not need that particular part due to a control arm that was not properly completed. It needed a bolt to be tightened in another shop end up completing it two weeks later the car made noise up until that moment I pay $140 for labor on something I didn’t need. 3.) On July 2, 2024 I had a Control Arm installed on the right passenger side of my vehicle and it was improperly done. The car is still making noises from this installment. The dealership gave me a printout of all the improper installments, including the control arm and the wheel alignment causing multiple other problems with the front end of the vehicle. I paid $150 for the labor on Control Arm.

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 2004 Honda for my college bound daughter for $3500. I trusted said person because he is a mechanic,, I bought car in December. It has stopped twice on my daughter. First time he said it was the way the battery was installed. Second time it stopped he had to get it towed and told us it was the belt. Easy fix right??? No, my daughter calls him to check on car and he tells her it’s the AC compressor and tht would be $500. Nowhere on my receipt does it state as is. The car is at his shop and has been for a week, now we have to pay another tow to get the car fixed. He knew this car was for my daughter and stated there were no issues. It’s a lemon car and I want my money back or it fixed correctly. He didn’t advise me of any issues with the car tht would keep it from starting, now he just wants more money.

  • Initial Complaint

    Date:12/03/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around early September we entered into an agreement with Kurt ( the owner of one touch) to repair a vehicle that was involved in an accident. Kurt quoted the repairs @ $5,000 and 3 weeks. On September 10th we paid for the repairs by check - see attached document 3 weeks after payment was made, the repairs were not complete and vehicle was still located at a unknown 3rd party. After weeks of very frustrating back and forth, on November 10th, Kurt gave us another 8 days deadline. To this day as far as we know the vehicle is not repaired and we haven’t seen the vehicle. We are requesting that our money and the still not repaired vehicle be returned to us. It’s been very frustrating dealing with the dishonesty and frankly the complete disregard for decency.

    Business Response

    Date: 12/13/2022

    Business emailed BBB Staff


    I will take care of it.
    The car is almost complete. It was really heavily damage and we were waiting on parts. We had employees that were out of work due to being sick.So we where low on staffing. tried to explain to customer. He doesn’t understand even did a conference call. Car will be completed as soon as possible.

    Customer Answer

    Date: 12/14/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** *********



    Saying “I will take care of it” is not an answer. It’s not satisfactory: far from it. As I mentioned before it’s extremely frustrating dealing with this business. At this point we are not even able to talk with the owner or a representative of the shop and still don’t know where the vehicle is located. I’m starting to think that this is now a case of theft: I have been asking for the address of the car location with no success. The bottom line is I’m looking for either the car repaired or the car not repaired along with the money I paid. Again, “I will take care of it” is not an answer: the time when I could trust such statements from this guy has passed. I need firm dates very soon: because of his dishonesty, I spend $50 a day on ****
     

  • Initial Complaint

    Date:09/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/15 Went to One Touch to get car repaired. Was charged $821.25 for PCV valve replacement and Intake Manifold Seal. Car continued to have problems, mechanic at One Touch not helpful. On 9/2 went to ****** Chevrolet and was charged $1089.72 for replacement of PCV valve, Valve cover gaskets, and spark plugs. Ganley said previous mechanic ripped off valve cover and put PCV valve in wrong . One Touch Mechanic refused to issue refund. Told me to kiss his *** and get out.

    Business Response

    Date: 09/14/2022

    Business emailed response to BBB Staff

    customer brought her vehicle in to get work done from a quote she received from the Chevy dealership . Per the dealership we replaced everything on the paperwork . customer check engine light came on again 3 weeks later  because her car was overheating. I told the customer to bring her car up here so I can take a look at it her antifreeze was low .. I told her if she have any problems again just give me a call or stop by . customer returned the next day and says she had her car back at the Chevy dealership and they’re saying the Pcv was still having a problem . I told customer I’m going to stop by the dealership. .. I talk to the service tech at the dealership and he says it’s recommended that we should just go ahead and replace the whole housing that the PCV valve sits in. I did contact the customer and tell her to return the car and I told her everything they said and she agreed. her and her mom came up here and cussed me out and threaten me . The dealership diagnosed the car wrong the first time so there’s nothing I can do I told her we did the work that was on the paperwork that she requested . I have text message to prove that I tried to reserve this

One Touch Resolution Auto &Tire is NOT a BBB Accredited Business.

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