Complaints

This profile includes complaints for Safeguard Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safeguard Properties, LLC

  7887 Hub Parkway Garfield Hts, OH 44125

• 

  Safeguard Properties, LLC

  7887 Safeguard Cir Cleveland, OH 44125-5742

• 

  Safeguard Properties

  132 Village Lane Mount Washington, KY 40047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safeguard left a sticker notice on our door that the home was vacant and/or abandoned and the house would be rekeyed within 3 days. We have lived here consistently for over 2 years and never missed a mortgage payment. We contacted safeguard and they did not have our address in their system so we should NOT have received this notice. They could not give an answer of who or why this man in a blue vest with the words "mortgage inspector" put the sticker on our door or identify the correct address it should be at. We have a ring camera and he knocked on the door (which just goes to our garage so even if we were home at the time, we could not hear that...). He also looked confused looking at his phone which makes us suspect he didn't know where he was. We also contacted our mortgage company and they did not ask safeguard to come and confirmed we have made all payments. This is very concerning that a company would essentially threaten to rekey our home while not having the correct address. They are answering their phones to speak with someone, but essentially they are not helpful in resolving this. If a company is going to put such a notice on a home, they should without a doubt, know that they are at the correct address.

  Business Response

  Date: 05/02/2025

  In response to the review received from **** ******, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties.
  
  Our customer service department received a call on April 29th, 2025, regarding this property and the placement of the sticker.  The issue was addressed internally.  If there are any questions, please contact Safeguard’s customer service team at 800-852-8306 extension 2158.

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Safeguard Properties due to their repeated misconduct in handling mortgage-related property inspections. On February 19, 2024, Safeguard Properties left a vacant property notice at my home, falsely claiming that the property was unoccupied. This is entirely inaccurate, as I actively reside at this address. This action was not only misleading but appears to be part of a broader pattern of behavior, as multiple complaints from other homeowners indicate that Safeguard Properties has a history of improperly marking occupied homes as vacant. These false designations can lead to serious consequences, including unnecessary legal complications, property damage, and distress for homeowners. Additionally, their actions appear to be in line with an ongoing effort by my ******** company, ****** ********* ******** (***), to pressure me into foreclosure, despite the fact that I have been actively engaged in communication with their legal representatives. I was informed by Todd ******* of ***** & Associates, ***’s legal counsel, on January 30, 2024, that if I wished to retain my home, I simply needed to inform them, and they would discuss the matter with ***. Since then, I have sent multiple emails (on 1/30, 1/31, and 2/22) requesting updates and the judge’s contact information, yet I have received no response. Safeguard’s fraudulent designation of my home as vacant appears to be an attempt to escalate foreclosure proceedings unfairly. This is an unethical and potentially illegal practice that puts homeowners at risk by creating false records that could lead to premature property seizures or lockouts.

  Business Response

  Date: 02/25/2025

  In response to the review received from **** *******, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard’s client requested that Safeguard inspect the property to determine the occupancy. The results were provided to our client.
  
  Mr. ******* has contacted Safeguard Properties directly and our Customer Service department has notified our client that the property is occupied.  If there are any questions, Mr. ******* should contact the ******** company directly to discuss. Mr. ******* can also reach Safeguard’s customer service team at 800-852-8306 extension 2158.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place, which I have NEVER done ANY business with or have anything to do with has been calling my phone hundreds of times a year over the past 2 to 3 years. I want this stopped IMMEDIATELY with this harassment. Do not call, etc do not work with this scammy number. All I can do is block their numbers as they continue to call my phone.

  Business Response

  Date: 01/22/2025

  Safeguard Property Management has no record of reaching out to Mr. ******* ****** within the last 6 months.  Safeguard’s customer service team can also be reached at 800-852-8306 extension 2158 if there are any further questions.
  

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ******
  
  
  
  
   

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company put note on door 12/18/24. I was on vacation. When I returned the home was ransacked completely..every room and every drawer. They broke in through window on 2nd floor. Items missing. House is not vacant and I cant get ahold of them. They had no right to go through my things. They also put notes in sink that winterized and when peeled off left sticky everywhere

  Business Response

  Date: 01/07/2025

  In response to the complaint received from Ms. ****** ******, Safeguard Properties Management, LLC(“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on aper order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Safeguard’s client requested that Safeguard inspect the property to determine occupancy. The work order was closed, and the findings provided to our client. Safeguard’s customer service team has reached out to Ms. ****** and is in the process of obtaining additional information.  Safeguard has notified its client of Ms. ******’ complaint and the status of the property.   Ms. ****** can contact our customer service department at ************ ********* **** if there are any additional issues.  

  Customer Answer

  Date: 01/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made 
  And have gotten a call from company. They opened case for missing items and broken things in house.  Do not close case yet until they resolve this matter
  Regards,
  
  ****** ******
  
  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a notice about the property being found vacant. Property in question is not vacant and I have not been able to get ahold of anyone at Safeguard to rectify this.

  Business Response

  Date: 11/21/2024

  In response to the complaint received from Mr. ***** ***, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Mr. *** has contacted Safeguard Properties directly and has spoken with our Customer Service department who has notified our client that the property is occupied.  If there are any questions, Mr. *** should contact the mortgage company directly to discuss. Mr. *** can also reach Safeguard’s customer service team at 800-852-8306 extension 2158.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kitchen was flooded. ******** Bank hired Safeguards for inspection, an inspector came out on the 18th of October. My wife was concerned about the inspector taking pictures of a room that wasn’t implemented into the damage, she asked him a question about that, he became annoyed of the question. He went back and informed the company and ******** Bank that my wife refused to allow him to take pictures but he had already took them. I called ******** bank to request to send someone else out or find another way, like zoom for the pictures. That was denied. ********, didn’t call me to inform me of that, I found out when I called. I’m still without floors or my kitchen is un-usable. I do have a recording of the conversation between the inspector and my wife. According to ******** we would have to go through safeguard in order to get additional funds to get our kitchen repaired.

  Business Response

  Date: 11/04/2024

  In response to the complaint received from Mr. ****** **., Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Safeguard’s client requested that Safeguard inspect the property to provide photos of the repairs and to determine the percentage of completeness.  Mr. ****** **. has contacted Safeguard regarding the issue.  An order to complete an inspection was assigned on October 31st, 2024.  Mr. ****** **’s. mortgage company would determine if and when the funds are released to the homeowner.  Safeguard’s customer service team can also be reached at 800-852-8306 extension 2158 if there are any further questions.
  

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ***** ***** about completing the inspection on my roof so my contractor could receive the rest of the funds. ***** ***** put in for Safeguard Properties to contact me. The first time I received a text from Safeguard on September 19. They stated they would call me within 48 hours. I never received a phone call. I called back to ***** ***** to set up another inspection. I received a text from Safeguard on September 30 at 7:05 in the morning saying a inspector would call me within 48 hours. No one called me. I receive two text messages from Safeguard on October 9th. The first text message was at 8:31 AM and the second text message was at 12:31 PM. Both text messages said I would receive a phone call from a field representative within 48 hours to offer options for an appointment date and time. Around 2:00 PM on October 11th, I received a phone call from someone at Safeguard saying that I will be receiving a phone call from an inspector in 24 to 48 hours.

  Business Response

  Date: 10/18/2024

  In response to the complaint received from Mr. ***** ****, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Safeguard’s client requested that Safeguard inspect the property to provide photos of the repairs and to determine the percentage of completeness.  An appointment has been scheduled with Mr. **** and the inspector. Once completed, the results will be provided to our client. Safeguard’s customer service team can also be reached at 800-852-8306 extension 2158. 

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safeguard properties was hired by my mortgage company to complete inspections and submit the results to the inspection co. The last inspection dated 9/20/24 was completed and photos was taken of my property and my mortgage company never received them. There was also an inspection done 9/10/24 was completed and the photos in the inspection report were old photos with descriptions that did not belong to my claim. An inspection was done 4/2/24 and all the information in this report was duplicated in the 9/10 and 9/20 report. These reports continue to tell my mortgage company what is expected to have the work completed 100% is to have the basement window installed, clean walls, paint door, and drywall. Well the drywall has been up since 6/18, the drywall is new so it does not need to be cleaned, the window was installed back in April, and the door is white. Was never painted and does not need to be painted. I’ve submitted photos to my mortgage do that will not accept because it needs to come from safe guard and I keep having to reschedule inspections due to this incompetence.

  Business Response

  Date: 10/15/2024

  In response to the complaint received from Ms. ******* ****, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Safeguard’s client requested that Safeguard inspect the property to provide photos of the repairs and to determine the percentage of completeness.  The work order was closed, and the results provided to our client. Safeguard will notify its client of Ms. ****'s complaint and Safeguard’s customer service team can also be reached at 800-852-8306 extension 2158. Ms. **** can also contact her mortgage company to discuss the work orders that are being placed at the property.

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ****
  
  

  Thank you

  My response is that Safeguard has not sent the report in for the 9/20 audit. The previous report had incorrect descriptions and incorrect pictures. So the information they have given to the client ******** is incorrect. 

  
  
  
   

  Business Response

  Date: 10/16/2024

  All inspection results are provided to the client after they are uploaded.   The inspection results from 9/20/24 and from 10/14/24 have been provided to the client. Safeguard’s customer service team can be reached at 800-852-8306 extension 2158. Ms. **** can also contact her mortgage company to discuss the results from the inspections.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This response does not satisfy my complaint. I have calked and made a complaint with safeguard with no response for them. Also the response does not address any concerns with the inaccuracy of the reports that have been submitted to your client flagstar. 

  
  Regards,
  
  ******* ****
  
  
  
  
   

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a sticker on our front doormat that said our home was deemed as abandoned and if we did not respond within 3 days our locks would be changed and our home would be winterized. I'm not sure by what standard this company deems homes as abandoned. We have a car parked in the driveway nightly, we have decor that changes with the season on the front porch and our yard is maintained. Additionally, we do not even enter or exit through our front door, we go through our garage. The only reason we saw this notification was because we were putting out a pumpkin for Halloween. Our home is not abandoned and I asked that this company no longer sets foot on this property whether they are contracted by our mortgage holder or not, you are trespassing. Signs are posted that this is a private property!

  Business Response

  Date: 10/09/2024

  In response to the complaint received from Ms. ******* ******, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard is often requested to complete property inspections at properties from its clients.
  
  Safeguard’s client requested that Safeguard inspect the property to determine if it was occupied or vacant. The work order was closed, and the results provided to our client. Safeguard will notify its client of Ms. ******’s complaint and Safeguard’s customer service team can also be reached at 800-852-8306 extension 2158. Ms. ****** can also contact her mortgage company to discuss the work orders that are being placed at the property.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had a notice posted on my saying the property was abandoned or vacant and that they could change the locks in 3 days.The property grass has been up kept and utilities this is literally a slap in the face to home owners and ppl how are buying. It’s crazy. Vacant or not is not anyone’s dues but the owner but the home is NOT vacant!

  Business Response

  Date: 10/02/2024

  In response to the review received from ******** ****, Safeguard Properties Management, LLC (“Safeguard”) is a property preservation company. Safeguard works at the direction of its clients which include mortgage lenders, servicers, and government backed investors. Safeguard’s clients request work orders on a per order basis to complete property inspections and property preservation services at properties. Safeguard’s client requested that Safeguard inspect the property to determine the occupancy. The results were provided to our client.
  
  Ms. **** has contacted Safeguard Properties directly and our Customer Service department has notified our client that the property is occupied.  If there are any questions, Ms. **** should contact the mortgage company directly to discuss. Ms. **** can also reach Safeguard’s customer service team at 800-852-8306 extension 2158.