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Business Profile

Concrete Contractors

JDL Concrete

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Job started May 12, 2023.
    Paid contractor $7,000 total to tear out and replace partial part of driveway, sidewalk and front porch. Issue is with front porch. Was constructed in violation of building code RCO 311.1 (which states Landing shall have a dimension of NOT LESS THAN 36” measured in the direction of travel) and RCO 311.3.1 (Landing floor at egress door SHALL NOT BE MORE THAN 1 1/2” lower than the top of the threshold). Presently, Landing measures 24” in direction of travel and measures 5” lower than the top of threshold….confirmed by Lake County Building Inspector on June 20, 2023. The porch is UNSAFE!
    1. I was told by contractor that a Permit was pulled for the porch. That was a lie.
    2. As a result of the code violations, I fell exiting my front door resulting in an acute double fracture to my right wrist and a right sprained ankle. ( I consider myself being very lucky it wasn’t worse as I am 71 years old.)
    3. Demolishing present stairs and replace quoted at $8000.
    4. Build wood deck over stairs quoted at $4,800.
    5. Requesting partial refund from contractor to have SAFE wood porch built.
    This project leaves two scenarios;
    1. Contractor was totally unaware of porch building codes, or
    2. Contractor was aware and totally took advantage of me.
    Either way, JDL Concrete is incompetent, unreliable (having left my property while I was available in the house), and liars.
    I have been unable to leave my house from the front door due to PTSD from the fall. I just want a SAFE porch.
    The Lake County Building Department says they cannot help me resolve this issue, I hope and pray you can.
    Thank you.

    Customer Answer

    Date: 09/07/2023

    I just wanted to let you know that I realized I had entered the wrong ‘job start date’ on my claim form after submitting it. The start date was 5/16/23…not 5/12/23.

JDL Concrete is NOT a BBB Accredited Business.

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