Complaints
This profile includes complaints for Vector Security's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I am a gas station Owner using Vector Security for years.. It started 3 weeks ago with a phone call , in which they couldn't address my issue instead they imposed a suspension of my weekly reporting (which made my concern of :: ex or current employee may get in the store when store is supposed to be closed and alarmed . Since then , I made sevral calls to Restart my weekly reporting but after long waits, call ends up with only option to leave message to receive a return call , but no luck.. They do need to communicate with me . This is a senstive issue , and I even suspect them may be helping my ex employe to steal. I am as Paranoid as it sound , I know.. BBB can respond by email or text message prefferibly. Thanks in advace for providing su h a great platform.
Business Response
Date: 04/09/2024
Hi ****!
I'm sorry for the lack on response in getting back to you regarding your system at the address you provided. We recently transitioned to a new phone system and have been having some issues with it. I will have someone contact your tomorrow to follow up on this and to rectify this promptly.
Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There's no proof of them communication with me...How about just restoring me the regular weekly OPEN AND CLOSE report ( that they had been sending me for last several years on the weekly basis as per of their usual service practices to the account holders ) for week ending 04/ 07 and going forward,, unless one of their employee of our very rural and limited community area, is involve with one of my ex employee..Business Response
Date: 04/10/2024
****:
We do not know your former employee - we reached out to you today in regards to the Open and Close reports and we want to get those taken care of for you. **** R left a message for you and we are awaiting your call back so we can get this fixed. Please give **** a call back so we can resolve.
Customer Answer
Date: 04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** ****
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