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Business Profile

Roofing Contractors

Groover Roofing & Siding, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anew roof installed under a yr. ago. It was over $18,000 & sold to me as top-of-the-line shingles with 40/50yr. warranty, transferable to the next homeowner. I did not have any leaks before I purchased this roof. It has been problem after problem. My main issue at this point is ****** will not get to the bottom of the leak. The owner has sent workers out to look at the damage and they say they cant figure it out. I must have some other problem. have a large spot on the ceiling with the water stain. This same ceiling, when they were applying the new rubber roof, a worker stepped through drywall from the roof in two spots. I was out of town when this happened but had been talking about progress on the phone. When I came home a day a half later I happen to notice the sunroom ceiling having two caving marks where the damage was. They never bothered to tell me that this had happened. I called & informed *********** said they will send guy out to look at it. They did and then scheduled to come cut that damaged drywall out of the ceiling in both places and replace it. They put the mud over it and it ,painted ceiling. Within a month and a half I noticed a small water spot on the ceiling in the middle of the room, not too far from dryer vent and area they stepped . Groover told me I may have had something on my ceiling that bled through. Painter had just painted my ceiling & never said anything about a spot that could bleed through. So they told me to paint over it. By then winter came, it was mild no rain and very little snow. Once this spring came and we had massive rains the spotgrew very large. Had them back out & they couldnt figure out where the leak is coming from. They are blowing me off and telling me theres nothing they can do. Like I said I had no leaks before & my house is only 9000 ft.,,estimate was high, but I felt they were a reputable *********** could trust them. Groover has spoke aggressively/yelled,& will not fix the leak. Please help me!

    Customer Answer

    Date: 06/04/2025

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    [Provide details of why you are not satisfied with this response.]

    Regards,

    **** *******


    Attachments:

Groover Roofing & Siding, Inc. is BBB Accredited.

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