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Business Profile

Bedding

Mantua Manufacturing Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have bee trying for weeks to get a part (a wire for the power supply) for our Mattress Firm 900 bed. We sent repeated e-mals and left phone messages. We get NO reply and NO help. This has been going on for weeks, meanwhile my bed is stuck in a position that I can NOT sleep in! Rize is the Manufacture of the parts for the Mattress Firm 900 bed. The manufacture name is MANTUA. Their number is 800-333-8333 The place we bought the bed is ******** **** **** ******* ***** ****** address ** ******* *** **** ******* *** ****** *****. Phone Number ************

    Business Response

    Date: 03/10/2023

    Good morning and good news, the order for the part has been processed.  The part will arrive to the customer's residence in the next 5-7 days via FedEx. 

    Customer Answer

    Date: 03/10/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  THANK YOU SO MUCH!!!!!!!!!!!!

    Regards,

    ***** ******


  • Initial Complaint

    Date:08/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an adjustable bed from mattress firm and within the 1 year warranty, the bed frame failed. Technician claimed it was a manufacturing defect and bed posed a serious risk for injury. He stated bed needs to be refunded or replaced. Its been 2 months and now they want to send just a part, when the entire bed collapsed with by baby on it. Because it collapsed, the other legs bent and I do not feel safe using this frame at all because I due suffer from a back injury. After it collapsed, I had to remove the bed and place my mattress on the floor for over 2 months. At this point, for my and my familes safety, I just want the refund if possible or the replacement there technician recommended.

    Business Response

    Date: 08/30/2022

    I escalated this claim to our warranty partner, Customatic, today at 4:47PM EST.  I received the following response moments ago.

    The manufacturer believes that the part that needs to be fixed on this bed is a part number CCBH, as does our engineering department.  We have sent that part to the customer and the customer has agreed to let the technician repair the bed if possible. ******* has assigned a technician to contact the customer.

    Customer Answer

    Date: 09/06/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ******** **********




     

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