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Business Profile

Rebuilt Engines

Turner's Diesel Performance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everything Turner Diesel did went WRONG. Installed turbo, stopped making boost after 150 miles. Exhaust weld broke, was improperly installed!! I was told by the new shop JB weld was part of the issue. JB weld on an exhaust pipes for a turbo???? Did not install the new turbo exhaust manifold that came with the BMI turbo properly, they did not tighten the bolts so this was leaking so bad it made my wife nauseous. Destroyed injector pump because they did not know how to properly adjust it! Humvee is surging now, never did this before turbo install. They installed a relay for the turbo gauges, they used some kind of sticky stuff to mount relay instead of bolting it down. ( see pics. Can’t make this up! ) Next, starter and flywheel with ring gear installation, get Humvee back trans is leaking 1/2 quart every start up, fuel tank is leaking now as they also took that down to install starter. Starter not aligned properly, grinding now on start up. Was told $1800 but when I went to pick it up it was $3200. This list goes on, injectors and glow plugs installed was told $1600 was $3500. They had my Humvee for over 30 days to fix fuel, trans leaks, starter grinding and to adjust injection pump. During that 30 days the front brush guard was hit and bent and a center cap on my rim was broken. Refuses to give me invoices for the work that was done! BEWARE!! DO NOT TAKE ANYTHING TO THIS SHOP!! So far I have a $2300 bill from another shop to fix everything Turner touched and it’s still not right. Had to have the injection pump completely rebuilt because when they tried to adjust it they damaged it. It’s back in the shop as I write this!! Looks like a fuel line is pinched above the fuel tank that Turner took down not once but twice!! I would leave 0 stars but that’s not an option. Update as of 7-28-22. Turner installed the wrong lift pump. They installed a lift pump for a gas engine. You sure would think a diesel shop would know better.Another $1150 to fix this.

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