Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business looking to change to a closer provider and get a second opinion on work that needed done. I spoke with ****** and
  I was very clear that I had medicare, was on a limited income of my ssdi for disability. I was told I was welcome to make an appointment and they would call to see if initial consult would be covered. Upon arriving I asked if consult would be covered and was told by ****** it would be. I was eventually taken back and had an examination/xrays done which is typical. They also took a series of "digital photographs" with a pen camera which was unusual. The dentist came in afterwards and said I needed less work that I was quoted elsewhere.
  They handed me a 3 page estimate and I stated I would not be able to return at that price.
  I later recieved my bill for $269 in which insurance covered only $31.
  Confused, I called and asked what happened?
  Referring to insurance company policy, etc, I reminded them I was told personally that day before hand that this would be covered. After more excuses, we then agreed to my making payments of $25 a month. After 5 pmts, I recieved an email on April 7th 2025 that the office was moving to Clyde Oh. April 11, 2025, an email stated they were cancelling appts after May 1st. I called the office and asked if they would consider forgiving the remaining $100. I was told by ****** she would ask and get back to me. May statement came and no contact. June statement arrived so I called office again. An answering service stating "Grand Rapids Family Dental" picked up and I explained the situation asking they call me back. I asked what number they would call from and she said (419)832-2914. Grand Rapids. The next day I saw a call from "Clyde Ohio" and figured it was them.
  Upon talking to ******, I again asked about forgiving the balance. She just reiterated it was insurance co fault and indicated she would not ask. I feel this business was less than transparent and I incurred a balance under misrepresentation.