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Business Profile

Pet Grooming

Doggie Day Spa Grooming & Self Serve Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to get in touch with the owner as we have been long term customers and I have recently had a horrible experience with our groomer who is now the lead. She has been rude, unprofessional, and on a personal level crossed boundaries and trust. We would like to speak with someone about this matter and do not feel comfortable doing so as we do not know how to reach a higher level manager or the owner. Please have one of them contact us.

    Business Response

    Date: 01/27/2025

    Hello, my name is *****, I am a manager at Doggie Day Spa. We received notice of this complaint AFTER we had reached out to this customer via phone call after hearing they were upset with their experience (outside of BBB). We did make contact with the customer and offered a solution that they had accepted and we were optimistic that the situation was resolved. Following that conversation, we reached out twice to schedule the appointment (that was part of the solution we offered) and unfortunately have not heard back from the customer since. We attempted to contact the customer again on January 24 following notification of the complaint placed with BBB. We would be glad to honor the solution we offered to resolve the situation in a satisfactory way!

Doggie Day Spa Grooming & Self Serve Salon is NOT a BBB Accredited Business.

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