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Business Profile

Dentist

M Alexandrunas D Hudoba Dental 1 Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Important information

  • Customer Complaint:
    In the case of dental
    providers, BBB cannot report and pursue complaints concerning the underlying
    competency or dental service issues of dental services, care and
    procedures.  BBB can report and pursue general customer service and
    billing disputes that do not involve underlying competency or dental service
    issues.



    It has long been our BBB policy to refer
    inquiries and complaints about the underlying competency of dentists to the
    local Dental Society, the state Dental Association, and the State Dental Board.
    For more information contact the Ohio State Dental Board, a regulatory agency,
    at 614-466-2580 or www.state.oh.us/den , or the Ohio Dental Association, a  professional association, at
    614-486-2700 or www.oda.org , or the Columbus
    Dental Society, a professional association, at 614-895-2371.

Complaints

This profile includes complaints for M Alexandrunas D Hudoba Dental 1 Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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M Alexandrunas D Hudoba Dental 1 Inc has 15 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I emailed Premier Dental in Grove City Ohio to confirm they accepted our dental insurance, ***** ******* They emailed back stating they do - in network.

      When I called to make an appt for cleaning and exam - confirmed again they are in network. When I arrived for my appt, again confirmed - accepted, in network. When the exam was done, they stated I needed a level 2 scaling vs a regular cleaning, they were not sure I could get the scaling done that day. I asked if they can just do a regular cleaning then as that is what I came in for. They stated as they had already put in the code for scaling with my insurance, they couldn't downgrade to regular cleaning. I asked if my insurance pays for the level 2 scaling and was told ***** does cover 100%, there would be no out of pocket expense for me to pay. They made time to do level 2 scaling that day.

      Now I have a bill for $133 as ***** is accepted there, but there are no 'in network providers'. Premier billed $175 for the level 2 scaling. ***** only paid 'up to the average amount allowed' which was $42. I called and explained this to Premier today and the person in billing told me it isn't their fault their system showed 100% coverage and no out of pocket expense to me - and they told me that prior to the procedure - that is what it showed, but after the billing went through they realized ***** only paid $42.

      I told them as I was told there would be no out of pocket expenses - why wouldn't they just write off the $133. They said it wasn't their fault their system showed ***** would pay 100% with me having no out of pocket expenses - so I have to pay the $133.

      I informed ***** at Premier Dental that it wasn't MY fault THEIR system showed 100% coverage with no out of pocket expenses and it is not right for them to charge me $133 when I was told it was covered 100% with no out of pocket expenses PRIOR to them doing the scaling.

      Had I known there would be $133 due by me I would have not done the scaling. ***** was no help

    M Alexandrunas D Hudoba Dental 1 Inc is NOT a BBB Accredited Business.

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