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Business Profile

Garden Center

Fackler Country Gardens, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fackler Country Gardens, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Southwest Licking LSD purchased a Kubota *** from Fackler Kubota Tractors. The *** has been repaired 4 times for the same *** assembly issue, because the bolts are falling out of the *** drive shaft. The school district purchased a snow blower with the *** but it has only been mounted and used once; therefore, the issue is occurring without the snow blower being attached. The school district has reached out to the local Kubota dealer, Fackler Kubota Tractor and ************************* (Kubota) with no response. The school district is requesting in a full refund, for everything involved in making the snow blower work. ie snow blower, front *** assembly, front mount, high idle throttle assembly, etc..., or we would be interested in a trade of equal value for a V-Plow designed to work with our ***.

      Business Response

      Date: 09/12/2024

      It's most unfortunate that you did not get my response that appears to be received by **********************************************.  This email was sent on Monday Sept. 9, at 3:45 pm.  We are working on a solution for this issue.

      Respectfully,

      **************** Fackler III

      Business Response

      Date: 09/13/2024

      ----- Forwarded Message -----
      From: ********************** (Southwest ********************s) <****************>
      To: **************************** <****************************************************>; ************************** <**************************************************>
      Cc: ***************************** (Southwest ********************s) <****************>; ******************* <*******************>
      Sent: Thursday, September 5, 2024 at 07:13:58 AM EDT
      Subject: ********************************** District's ***/Snow Blower

      Kubota Team,

      Thank you for coming out yesterday to meet, and for creating a resolution that will finally fix the faulty *** on our Kubota ***.  Please keep me aware of any changes if any, moving forward.  I look forward to September 23, so I can drop off the *** for repair.

      Regards,
      ****


      *********************
      Grounds Supervisor

      *********************************
      ********************************************>*********************

      ****************
      www.swl.k12.oh.us




      ________________________________________
      From: **************************** [****************************************************]
      Sent: Wednesday, September 4, 2024 8:32 PM
      To: **************************
      Cc: ***************************** (Southwest ********************s); *******************; ********************** (Southwest ********************s)
      Subject: ********************************** District's ***/Snow Blower

      All,
      I wanted to send a recap and a plan of action from our meeting we had this morning. **** expressed the concerns of the snow blower on the *** and the issues that the school has experienced with this unit. These are the following steps we discussed that I would like to follow through with the necessary repairs on this unit.
      I have looked up the drive shaft, mounting hardware and bearings that I will have Fackler Kubota Tractor order so we have on hand before we start working on the unit.
      With discussing my schedule, the schools schedule, and ********************'s schedule we came up with having **** drop off the unit at ********************'s on Monday September 23, 2024. I will then come and assist ********************'s technician with troubleshooting and making necessary repairs. The plan is to only have the unit at the dealership for a couple of days. ****** ******************** has agreed to provide a loaner machine while we working on the schools machine.
      While the *** is still under extended warranty the snow blowers warrarty has expired. I am committed to standing behind the Kubota product and completing these repairs at no cost to the school district

      Regards

      On Wed, Aug 28, 2024 at 7:27 AM ************************** <**************************************************<mailto:**************************************************>> wrote:
      Dear **************,
      What is the staff's and your availability for Wednesday September 4 at 9 am at the grounds facility?  I have reached out to our Field Service Manager- *************************** to coordinate schedules so all of us, ****** ******************** and myself, can meet in person to address this unit.

      Thank you,
      *****

      On Tue, Aug 27, 2024 at 2:12 PM ***************************** (Southwest ********************s) <****************<mailto:****************>> wrote:
      Good afternoon! I am frustrated no one want to address the elephant in the room that the *** shaft is defective, which is why I included ****************** on my emails. The design of the defective *** shaft is not on Mr. ******************** but on Kubota.

      ******************, can you please tell me who I can talk to at Kubota about the school district being refunded for the snow blower and everything required to run the snow blower including the defective *** shaft?

      Thank you,

      ****************************
      Treasurer/CFO
      ***************************************
      ************** Phone
      ************** Fax

      From: ************************** <**************************************************<mailto:**************************************************>>
      Sent: Tuesday, August 27, 2024 2:03 PM
      To: ***************************** (Southwest ********************s) <****************<mailto:****************>>
      Cc: *******************<mailto:*******************>; ********************** (Southwest ********************s) <****************<mailto:****************>>
      Subject: ********************************** District's ***/Snow Blower

      Dear **************,
      My role with Kubota Tractor Corporation is to support our independent dealer network in the background.  The local dealer, Fackler Kubota Tractor, will assist with the customer facing opportunities; i.e. sales, parts, and service.  ****** ********************, owner and president, will be following up with you and your organization on this matter.

      Thank you,
      *****

      On Tue, Aug 27, 2024 at 11:02 AM ***************************** (Southwest ********************s) <****************<mailto:****************>> wrote:
      Mr. ********************,

      Good morning! I am very disappointed that neither you or ****************** responded to my below email. I have filed a complaint with the Better Business Bureau since this matter remains unresolved.

      Thank you,

      ****************************
      Treasurer/CFO
      ***************************************
      ************** Phone
      ************** Fax

      -----Original Message-----
      From: ***************************** (Southwest ********************s)
      Sent: Monday, May 13, 2024 9:33 AM
      To: *******************<mailto:*******************>; **************************************************<mailto:**************************************************>
      Cc: ********************** (Southwest ********************s) <****************<mailto:****************>>
      Subject: ********************************** District's ***/Snow Blower

      Mr. ********************,

      Good morning!  Can you please give the school district an update on your conversation with the Kubota field representative regarding the *** assembly?  As our Grounds Supervisor indicated below this is the "fourth time the *** assembly has failed for the same reason, "bolts falling out of the *** drive shaft".  Keep in mind we have only mounted and used the snow blower one time."

      Thank you,

      ****************************
      Treasurer/CFO
      Southwest ******************** District
      ************** Phone
      ************** Fax

      -----Original Message-----
      From: ********************** (Southwest ********************s) <****************<mailto:****************>>
      Sent: Friday, March 22, 2024 9:41 AM
      To: ****** fackler <*******************<mailto:*******************>>
      Cc: ***************************** (Southwest ********************s) <****************<mailto:****************>>
      Subject: ********************************** District's ***/Snow Blower

      Mr. ********************,

      You met with the Kubota Field *** two weeks ago.  Do you have any information for us regarding the ongoing problems with our ***?

      Thank you,
      ****


      *********************
      Grounds Supervisor

      *********************************
      ************************
      *********************

      ****************<mailto:****************>
      www.swl.k12.oh.us<***************************;




      ________________________________________
      From: ********************** (Southwest ********************s)
      Sent: Tuesday, March 12, 2024 8:15 AM
      To: ****** fackler
      Cc: ***************************** (Southwest ********************s)
      Subject: ********************************** District's  ***/Snow Blower

      Mr. ********************,

      We have been eagerly awaiting good news!  Do you have anything you can share from last Thursday's meeting with the Kubota Field ***?

      Thanks,
      ****


      *********************
      Grounds Supervisor

      *********************************
      ***************************************************************************************

      ****************<mailto:****************>
      www.swl.k12.oh.us<***************************;




      ________________________________________
      From: ****** fackler [*******************<mailto:*******************>]
      Sent: Wednesday, February 28, 2024 10:22 AM
      To: ********************** (Southwest ********************s)
      Subject: ********************************** District's  ***/Snow Blower

      Good morning ****,
      I have a meeting with the Kubota Field Service *** next Thursday March 7th, 2024.  In this meeting we will address your concerns and issues with the ***.
      In you previous email you had asked about warranty timeline.  During this meeting I will verify the remaining time left with this product.
      I will everything in my power to have you a response from Kubota by Friday March 8, 2024.

      Respectfully,

      ******

      [****************************************************************]
      **************** ******************** III

      Founder/President




      [*****************************************************************************************]
              ************
      [*****************************************************************************************]
              *******************<mailto:*******************><mailto:*******************<mailto:*******************>>
      [****************************************************************************************]
              www.facklerco.com<***************************************************************************************;
      [*******************************************************************************************]
              *************************************************************************************









      Create Your Own Free Signature<********************************************************************************;










      Create Your Own Free Signature



      On Wednesday, February 28, 2024 at 09:21:56 AM EST, ********************** (Southwest ********************s) <****************<mailto:****************>> wrote:


      Mr. ********************,

      It's been 2 weeks since I reached out to you regarding our reoccurring Kubota *** problem.  Should I go ahead and try to make contact with Kubota Corporate myself, or are you still waiting to hear from them?  Please advise.

      Regards,
      ****


      *********************
      Grounds Supervisor

      *********************************
      ***************************************************************************************

      ***********************************;mailto:****************><mailto:****************<mailto:****************>>
      www.swl.k12.oh.us<***************************;




      ________________________________________

      From: ********************** (Southwest ********************s)
      Sent: Tuesday, February 13, 2024 8:47 AM
      To: *******************<mailto:*******************><mailto:*******************<mailto:*******************>>
      Cc: ***************************** (Southwest ********************s)
      Subject: Southwest ******************** District's  ***/Snow Blower

      Mr. ********************,

      I wanted to reach out to say thank you for getting our *** in yesterday to remove the *** assembly so that we can continue to use it.  I am however, concerned about the on going repairs. Yesterday makes the fourth time the *** assembly has failed for the same reason, "bolts falling out of the *** drive shaft".  Keep in mind we have only mounted and used the snow blower one time.

      Per our conversation yesterday, you were going to contact Kubota directly to get a resolution regarding the correct repair for our ***.  I do have a couple of questions.

      1) Can you tell me how much warranty time is left for parts and labor on our *** and accessories?
      2) What is a reasonable amount of time to wait for Kubota to resolve this issue?

      If by chance, Kubota has no permanent repair for the *** drive unit, the school district would be interested in a full refund "credit", for everything involved in making the snow blower work. ie snow blower, front *** assembly, front mount, high idle throttle assembly, etc...  We would be interested in a trade of equal value for a V-Plow designed to work with our ***.

      As our dealer/representative, please share your thoughts.

      Respectfully,
      ****


      *********************
      Grounds ****************************************** District
      ************************
      *********************

      ****************<mailto:****************><mailto:****************<mailto:****************>>
      www.swl.k12.oh.us<***************************;


      --
      ************************* | Regional Sales Manager
      6300 at *************************************************** | E: **************************************************<mailto:**************************************************>
      Visit us on the web: www.kubotausa.com<******************************************;

      [************************************************************************************************************************]


      --
      ************************* | Regional Sales Manager
      6300 at One Kubota ************************ | C: ************ | E: **************************************************<mailto:**************************************************>
      Visit us on the web: www.kubotausa.com<******************************************;

      [************************************************************************************************************************]


      --
      *************************** / Field Service Manager
      Kubota Tractor Corporation
      Northern Division
      M:************
      E:****************************************************<mailto:****************************************************>

      www.kubotausa.com<
      *****************************************;
      [For Earth, For Life - Kubota]

      Customer Answer

      Date: 09/13/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      *************************

    Fackler Country Gardens, Inc. is NOT a BBB Accredited Business.

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