We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Link Outdoor Living LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: 22021172

    I am rejecting this response because: 
    My husband did NOT do the steps coming out of the house. Those steps were done by *************** of Link Outdoor Living. That was part of the purchase agreement. Its in the quote. 

    Regards,

    *************************

    Business Response

    Date: 08/21/2024

    Thank you for bringing this to my attention. Her husband did the steps not us. I will give her a call. 

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Company Name is Link Outdoor Living
    Tyler L*** and is located at **** ***** ******* ********** ** *****.
    We hired him in January to install a privacy fence in the back yard and chain link in the front yard. He assured us he could complete this in a timely manner. It took him over a month to "complete" the job he did not show up when he said he would be there we had to contact him constantly to get him to show up. It has only been up for a month and the back and side of the privacy fence is falling in the locks on both gates do not work. we paid him over $11,000 for this mess!! We contacted him on March 23/24th and sent him pictures in an attempt to work with him to correct this issue. He stated he would be at our home the following week to correct the issue. Well, here we are April 12th and have yet to hear from him. I found his company on ****** **** and have also been trying to work with them.

  • Initial Complaint

    Date:10/20/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The business has not contacted me at all.  I paid half down for the job that was done poorly, and my property was destroyed as well.  I cannot even use my patio.  My steps have sunk, they damaged my siding and yard in the process.  I've had a quote to fix this at $10,000.  

    The only way I will settle this is if they come back and fix what they damaged and finish the job.



    Regards,



    ****** ********

    Business Response

    Date: 02/08/2024

    Business stated that the issue was with stone steps having a color variation and the manufacturer stopped making them.  Since he couldn't get new steps, he resolved the issue by providing the customer with a credit to the bill.

Link Outdoor Living LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.