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Business Profile

Landscape Contractors

Royal Ace Lawn & Landscaping

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into contract with ***** ******* at Royal Aces Lawn & Landscaping on 5/18/24 to clear the front, sides and back of my home. He charged me a $300 deposit for materials then asked for $116 more because he bought additional rocks. He said he would show up on multiple dates, but failed to do so. He gave excuses- his trailer is broke, his truck is broke, etc. He asked if I could pay $800-1000 up front because he was in a bind. He committed to having the work done in 2 days. He just kept promising and not showing up. There were multiple excuses each time. He did show up 2x but did less than a full days work each time and did not complete the job. He continues to say ‘I’ll be there on Sunday morning.’ He continues to not show up. It is now July 1st and the work is no where near completed.
    I have so many text messages of excuses. I can’t even attach them all!

Royal Ace Lawn & Landscaping is NOT a BBB Accredited Business.

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