Complaints

This profile includes complaints for Home Experts Heating Air Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Home Experts Heating Air Plumbing

  12335 West Pike Gratiot, OH 43740

• 

  Home Experts Heating Air Plumbing

  PO Box 126 Gratiot, OH 43740-0126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A plumbing repair job required by the local health department was performed by Home Experts Heating Air Plumbing on or around September 30th 2022. The job in question took approximately 8 hours to perform with consideration that an additional 2 hours was used in preperation for the job prior to performing the work, for a total estimate of 10 hours of work. A $1,500 (Fifteen Hundred Dollars) payment was made upfront prior to work being performed, and an additional $500 (Five Hundered Dollars) paid once the work was completed. This is a total payment of $2,000 (Two Thousand Dollars) for a simple plumbing repair job. The work that was performed had to be inspected by the Health Department and modified once before final approval, and fixed two additional times after approval due to inadequate installation. Home Experts Heating Air Plumbing seeks an additional $1,045 (One Thousand Forty-Five Dollars) payment, for a total job cost of $3,045 (Three Thousand Forty-Five Dollars). The requested additional payment is exorbitant and unreasonable for the type and duration of work that was performed based on standard rates in the area. I am requesting that the company in question dissolve the balance due and accept the $2,000 (Two Thousand Dollars) already remitted, equivalent to approximately $200 per hour, as payment in full.

  Business Response

  Date: 06/23/2023

  We are asking for payment of the balance of invoice in the amount of $1045.00

  Our Quote was detailed with the scope of work and the amount, and given to Mr. ****** before work was started.

  Work was completed as quoted and approved by Government Inspectors.

  Mr. ****** refuses to pay for work he approved.

  See outline of details below.

  1) _8-3-2022__, Licking County Health Department notified Mr. ****** **** *** ********, ****** *** ******** ******** ************ ** ** *** ******* ******* ***** *** ** ********* ** *** **** ******* ***** ***** ** **** **** ********** ****** *************** **** ********** ** * *
  2) _9-13-2022_, Mr. ****** called and requested our plumbing services.
  3) _9-30-2022_, Our office emailed the Quote of ($3045.00) for the required work to Mr. ******., See: Attachment #3
  4) _10-6-2022_, Mr. ****** approved the Quote of ($3045.00) and provided a check for 50% down ($1500.00) Check #3442
  5) _10-19-2022_, Work was completed
  6) _10-21-2022_, Work was inspected and approved by Licking County Code Department 
   (Permit #2830), State of Ohio Food Inspection Report # _25-Oct-2022_, See: Attachment 4 & 5
  7)_10-27-2022_ Mr. ****** called to inform us he was sending final payments in three separate checks. 
  8) _11-7-2022_, We received ($500.00) check #3449
  9)_ 6-20-2023_, We Certified mail invoice to Mr. ****** for balance due ($1045.00)  
  
  
  
  

  Customer Answer

  Date: 06/26/2023

  The quality of the work was subpar. And the scope of the work was overestimated. Upon proper evaluation and follow up repair work performed on the work in question, as well as receiving estimates from other companies for the same work, it was determined that Home Experts overcharged. The proper resolution would be to eliminate the balance due based on fair business practices and good faith.