Complaints

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• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired AIS Renovations for $10,000 to construct/install a roof over my patio area on April 28, 2022. I chose AIS Renovations because I wanted the work to be done correctly, within the guidelines of the local and Ohio Building Codes and professionally for quality and durability. I was given a drawing/plans that were also submitted to the Grove City Building Department for approval and for the necessary permits. The plans were reviewed and deemed unacceptable due to non-compliance with the Ohio Building Code and other codes applicable to this project. AIS Renovations added the additional requirements and resubmitted a new set of plans to the Grove City Building Department. At no time was I informed of the needed changes or given an updated drawing of the revised plans. The footers for the project were dug around July 20, 2022 and the additional work was done within 2 days, 2 weeks later. The frame inspection was completed on August 12, 2022 and turned down because it was not per approved plans. AIS Renovations also nailed the new roof into my existing garage roof shingles. I have been made aware that is not an acceptable practice and has or will compromise the shingles and garage roof. It has been nearly 7 weeks since the failed inspection and I have contacted my salesman every week and called the office directly and nothing has been done. I am only seeking what was originally agreed upon in the contract, and what is acceptable by the Ohio Building Code, in addition to the repair of my damaged shingles and roof. My concern is the structural security, the possible leaks to the garage roof and the negative impact on the ability to sell my house with the current building code deficiencies

  

  Business Response

  Date: 10/04/2022

  First the plan was approved by building dept. Mr. **** the inspector stated you can't put rafter on plywood. Had he inspected this project for how this home was built, it has no plywood it has 1 x 8 and 2 x 12 sheeting.

  It is impossible to even get an inspector to ever admit they are wrong. Mr. **** also advised the customer that his shingles are compromised because of putting nails through it. If that is the case every house that has a satellite dish has been compromised.

  I am changing plans to make a close up process and will submit to Mr. **** for approval. When approved we will complete.

  In the mean while there has been no leaking even though we have had rain.

  Thank you.