Reviews

This profile includes reviews for Fast Response Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fast Response Heating & Cooling has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fast Response Heating & Cooling

  3739 Broadway Ste C Grove City, OH 43123-2269

  
• 

  Fast Response Heating & Cooling

  3160 E Kemper Rd Unit B Cincinnati, OH 45241

• 

  Fast Response Heating & Cooling

  2108 Plantside Dr Louisville, KY 40299-1933

• 

  Fast Response Heating & Cooling

  3739 Broadway Grove City, OH 43123

  
• 

  Fast Response Heating and Cooling

  905 N Interstate 45 Service Road Wilmer, TX 75172

  

Review Details

• Review fromJan H

  Date: 07/09/2022

  1 star
  Our A/C unit was not cooling and the home warranty we have, AMS sent Fast Response for the diagnostic/fix of the unit. The tech arrives, seemed nice enough, stated we were low on freon, maybe 2-3# and needed a part, TSV valve, he would submit the work order for the repair. When I called the office to follow up 2 days later after 100-degree weather, they said it was with AMS. I called AMS and they stated, the repair company should have contacted me with what my portion was - $2,700. When I asked Fast Response for a breakdown of charges, I just got an email stating part, freon, etc. $2,700. I did not agree and requested a breakdown (again). Finally, an invoice was emailed that showed 15# of freon (I googled it and that is enough freon for a brand-new unit!) and TSV part was $2700. Long story short, I called Direct Service, they came out, unit was frozen up, we had to turn it off for 24 hours, they came back out the next day, cleaned unit completely along with our other A/C unit - only cost $358; A/C unit is working perfectly! DO NOT USE FAST RESPONSE!

• Review fromK. E

  Date: 07/07/2022

  1 star
  ABSOLUTLY ABSOLUTLY HORRIBLE. These people came out to fix my air after my kids, and I had been in the heat for 4 days straight. They claimed they had the wrong number and had been calling but I called them a number of times and no response. They finally come out, and the solution they came up with was to flush the line and the job was complete, AIR STILL NOT WORKING but the job was complete!! Also, he did not wait to see if it was blowing cool or not just said he was done. Then I called the next day to see what was going on because nothing was complete and their response was to set an appointment 2 days later while we sit in a hot house while its 103 degrees out, I asked the lady is that how they treat their customers, this lady said YES. SMH and had the nerve to say I was being rude, and she was going to disconnect the call. Oh, and another crazy thing when she said we can schedule another appointment, they dont have a set time. So, Im supposed to sit at home in the heat with my baby and miss work, just to see if they MIGHT show up before the time I would be getting off from work. So unprofessional and inconsiderate!!! Hate is a strong word but I can say I hate these people the care nothing about your family and they DO NOT RESPOND FAST!!

• Review fromBrent R

  Date: 07/05/2022

  1 star
  Fast Response Heating & Cooling came out to do a diagnosis on my A/C unit. They were sent out by (American Home Shield). I told the technician that the unit motor was blown would run 5 min and shut down.. After the technician ran some diagnostics, she first said that it was a blown motor issue and did not need coolant. After doing more diagnostics, she said she this is a blown motor let me send a work order for a new motor,or just replace this 30 year unit we keep coming out to fix. The technician added everything was good,after she would email me about this problem and send it over to American home shield to approve this,,,,after 3 Days later still working on this issue... . I called Fast Response back and asked them to come back because the issue was not resolved. . The lady said she would try and get me on the schedule and call me back. Well the truth is the Companys word is garbage run and get better services this company take money and fix nothing..... They said they will call me back. I recommend not using this company if you have a choice. I will not be renewing my AHS warranty next year.

• Review fromChristopher P

  Date: 07/02/2022

  1 star
  Horrible company, my wife didn't hear them knock on the door Friday and they called the homeowner that we are renting from he didn't answer, and we missed them, they were supposed to come Saturday which I rescheduled for I have the lady my info this time, they are supposed to give a 30 minute call before, which is still ridiculous because you have a life and don't have a set time of when the will come so you are expected to sit in the house all day, we have two small children,I call again the day of because it was 10 am and hadn't heard anything, the lady said the tech was at a job and didn't know how long it would take to finish, two hours later no one has showed up or called me, I called the company back, they are now closed,ridiculous

• Review fromMichael H.

  Date: 07/01/2022

  1 star
  Fast Response Heating & Cooling came out to do a diagnosis on my A/C unit. They were sent out by (American Home Shield). I told the technician that the unit was freezing up. After the technician ran some diagnostics, he first said that it was not a coolant issue and did not need coolant. After doing more diagnostics, he said he was wrong, and it did need coolant. This did not sound right to me because way would the unit be freezing up with ice if it did not have coolant. The technician added coolant and said everything was good. By the next morning the unit had frozen back up again with ice on the coils. I called Fast Response back and asked them to come back because the issue was not resolved. This was Thursday morning. The lady said she would try and get me on the schedule and call me back. I waited until noon on Friday and had heard nothing. I call them back and the lady said the technician could not come until Saturday and could not give me a time. She just said he would call 30 minutes prior coming. You would think if they had not resolved the issue the first time, I would be a priority to reschedule. I called AHS and asked them to try and assign me a different company. They said they will call me back. I recommend not using this company if you have a choice. I will not be renewing my AHS warranty next year.

• Review fromDante J

  Date: 06/24/2022

  1 star
  Horrible customer **********************!!! Shouldnt be named Fast Response absolutely terrible!!!! We have been without air for 4 days and they couldnt give us a call or time of when they could come only 8 am-8 pm mind you that we had to get hotel rooms!!!!

• Review fromBridgett H

  Date: 06/23/2022

  1 star
  On 06/17/22 **** with Fast Response Heating & Cooling came out to do a diagnosis on my A/C unit. He was sent through my ********************* American Home Shield. **** asked why was the fan off the condenser I told him it was smoking, my neighbor came from next door on 06/14/22 and told me it looked like my unit was on fire it was smoking. When the condenser cooled down we opened it up and the fan blades were all bent up and split. He asked if anyone had tried to repair it, I told him 2 years ago the compressor was replaced and that was it. He proceeded to access the issue. Once he was done, I asked him what the problem was he said its out of coolant and you need a new fan. The coolant will cost you $2,000 to $3,000. **** also stated if I'm not the person who comes back out tell them thats not coolant in the compressor its my pressure that I applied to diagnose the issue. I asked he did he think they would fix it. He said my recommendation is a new unit, but American Home Shield will want to try and fix it first. We have financing if you want it. I asked why would I want to finance a new unit if American Home Shield will try to fix it. He left, then came back because he forgot to take a picture of the inside unit. His final report to American Home shield was that the Condensor has a giant hole in it, due to misuse and abuse. How? There is no visible hole, on the outside so where is the whole, The unit is 16 years old, what misuse and abuse could there possible be. Fast Response said it would cost me $4,200 to fix and repair the coils in the condensor thats almost a brand new unit quote. I called Fast response to get a better understanding, ******* advised she would send an invoice with the outline of the repairs, instead of someone speaking with me directly. Fast Response and American Home Shield are a RIP-OFF. Another way for AHS not to honor my contract and not pay for repairs or replacement.

• Review fromAdriane R

  Date: 06/17/2022

  1 star
  Their lack of communication and absurd way they "Schedule" work is ridiculous I'm sorry that AHS uses them as contractors.

• Review fromJay B.

  Date: 06/15/2022

  1 star
  This business is unprofessional and they have no work ethics. I have requested an AC maintenance (I got these people from the home warranty company) and they gave me an appointment on one Wednesday. Wednesday till **** PM no one called/showed up and I called them to check. The person who answered the phone said "you are scheduled, let me check". Then they came back and said "actually you are scheduled for Friday. Friday I waited till 3 PM, no one called/showed up and I called them again. The person who answered said, because of the rain the tech cannot come, you will be rescheduled. I waited till Tuesday to get rescheduled, but no one called. So I called them and got a date 2 weeks later and specifically asked for a half an hour heads-up call and explained I would be at work and I will need 30min to get home. On the day of service, someone called at **** PM and said "the tech is on the way and will be there in about 30min". I left work immediately and got home in 15min. The van from the company was there in my driveway when I got there but I didn't see the person. I went through the backdoor to get my dog out of the way and open the front door for the person. By the time I am inside I hear the van leaving. I called the company the person answered said "the tech was there knocking on the door for 10min and at **** PM they left. The 30min was up then. So, I was home at **** and I saw this person's vehicle, so obviously, this person saw me/my car too. Within 2min of that, the van left my driveway. So they left before the 30min was up and lied about it. In addition, I have asked for a 30min heads up explaining that is the time I require to get home from work. So, even if the **** PM is the correct time, if they knocked on my door for 10min, that means they were at my place before the 30min window I asked for and expected me to be there, and left even though they saw me/my car. They don't value other people's time. Suggest caution against hiring them.

• Review fromBonnie S

  Date: 06/13/2022

  1 star
  Would give negative stars, if possible. The estimate they gave us was fraudulent and had charges for things like drain and electric modification, as well as code modification that had nothing to do with the fix needed and we would have to pay out of pocket. The **** they gave us was $2300 in addition to what they were billing American Home Shield. We opted to have another, more reputable company, give us a quote and do the necessary repair which was replacing the coil. While we paid $2000, we know that we got the fix needed. I might add that Fast Response has been here for the same problem and pumped freon into this unit for the past three years, without ever diagnosing and fixing what was really the issue. We have applied for a payout from American Home Shield for what they cover. We cannot get a written estimate from this bunch of thieves, even though they keep telling us they will send it--going on three weeks now. I would not recommend that anyone do business with them!