Complaints

This profile includes complaints for Foot and Ankle Physicians of Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Foot and Ankle Physicians of Ohio has 2 locations, listed below.

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  Foot and Ankle Physicians of Ohio

  1325 Stringtown Rd #220 GROVE CITY, OH 43123

• 

  Foot and Ankle Physicians of Ohio

  210 Sharon Rd Ste C Circleville, OH 43113

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2024, I visited the Foot and Ankle Physicians of Ohio and saw Dr. ****** to obtain a new pair of orthotics. Before going to my appointment, I had verified with my insurance company whether or not they would pay for the orthotics.

  At my appointment, Dr. ****** insisted the insurance company would not pay for them and said I had to make a payment before the orthotics could be ordered. I paid $400 that day to order the orthotics.
  
  I came home and called my insurance company, and I was told (again) that they would pay for the orthotics. I called the office of the Foot and Ankle Physicians of Ohio and requested that they please bill the insurance company. So, they did bill the insurance company, and the insurance company paid for the orthotics.

  
  I have been trying since April 4th, 2025, to get a refund. They keep telling me they are really busy, and that they have told the office manager. She is the person who can handle the refund.

  I have called on:
  
  April 4th, 2025 @ 1:19 p.m.
  April 15th, 2025 @ 12:06 p.m.
  April 21st, 2025 @ 3:23 p.m.
  May 6th, 2025 @ 1:22 p.m.

  
  
  On the May 6th call, I told them that I would be filing a complaint with the BBB if I did not have an answer by the end of the week.

  Someone called me back at 2:10 p.m. and asked if I ordered two pairs of orthotics, and I responded no. I have not heard from them since.

  
  
  I have been a patient of Dr. ******** for years, and have mostly had good experiences. However, the way they are treating me and my refund is not acceptable. ****** paid them on 8/31/2024, and they should have automatically sent me a refund instead of making me chase them for my money.
  
  

  Business Response

  Date: 05/19/2025

  I have written the refund check as of 5/14/2025, and called to leave a message to see if the patient would rather pick it up or have it mailed. I apologized for the delay in processing. 

  Customer Answer

  Date: 05/20/2025

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was seen in August of 2023 and their policy is to pay up front, even if you've met your out of pocket deductible. Over a couple visits from that month, I paid $110 in copays and lab work, which was all covered by my insurance.
  
  I called in September to ask for a refund, they asked if I wanted credit for future appointments. I said no way I wanted to refund in cash/check. They said it would take 30 days to process.
  
  Called back in October because I didn't get the refund yet. They said it was still processing.
  
  Called back in November, still processing...
  
  In December of 2023, I went in to get fitted for orthotics, which my insurance covers. Originally, they said they would run it thru insurance and I would be covered, however, when the orthotics were ready for me and i went to pick them up, they said it wouldn't be covered and I owed $400. Conveniently, they gave me "credit" from the money I was owed from my August visits, but I thought that was processing back to me, am I right?
  
  I called my insurance company, and they didn't even try to "run it thru" or submit it to my insurance. My care advisor thru my insurance had to repeatedly call them to try and submit the claim. After the doctor finally ran it thru insurance, I was covered for the whole amount of the orthotics and my responsibility was $0.00.
  
  So now I am out the $110 of copays and lab work from August, and the $400 for my orthotics. When I call the office, the manager just pawns me off to their billing department. When I call the billing department, they usually put me on hold for an hour or 2 and just hang up on me. I cannot get them to give me my money back.

  Business Response

  Date: 03/22/2024

  ***************************
  We would like to respond to this complaint from our patient ***** ********* dated 3/13/2024. 

  I would like to address the points Mr. ********* is making in his complaint, with the answers below. If you can please look below, see the dates and the information that was provided to us by his insurance carrier. 

  11/3/2023-Initially called ****** ********** to request prior authorization for L3000. The representative **** stated the L3000 was excluded from the patient plan. Call reference number #********. 

  12/4/23: patient came in to receive the Orthotics in the office at Foot and Ankle Physicians of Ohio. At this time, because we have already verified from ****** **********, the L3000 was not included in his plan we collected $200 for a deposit. 

  12/6/23: Patient called our office asking about the deposit and questioning his statement he received. We advise we will be looking into this, as the carrier is stating the L3000 is not included in his plan.

  1/12/24: Patient called once again, stating that he should not be charged this, plus the co-pays he was charged for prior Date of Services. Our staff requested all the EOB's (Explanation of Benefits) from the payers.

  1/30/24: Calley from ****** ********** called our office, stating the representative on Ref#******** provided the wrong information. She asked us to rebill out the L3000 since this is part of his plan. At this time, we rebilled out the L3000 to the ****** ***********

  3/1/24: Received the payment from ****** ********** with no responsibility to the patient. 3/19/24: Received the complaint from BBB. Responded. 
  

  After reviewing this patient's account for all the Date of Services (DOS), along with the co-pays he has paid, we have pulled all the Explanation of Review (EOR) for all of his dates he was seen, this is what we have found: 

  1. DOS: 8/7/23 - no patient responsibility, no co-pay due, no co-insurance due

  2. DOS: 8/21/23 - no patient responsibility, no co-pay due, no co-insurance due

  3. DOS: 11/2/23 - no patient responsibility, no co-pay due, no co-insurance due

  4. DOS: 12/4/23: Office visit only: no patient responsibility, no co-pay due, no co- 
  insurance due 
  5. DOS: 12/4/23: DME (orthotics on separate EOB) no patient responsibility, no co-pay 
  due, no co-insurance due 
  6. DOS:12/30/23: no patient responsibility, no co-pay due, no co-insurance due

  7. DOS: 1/15/24: no patient responsibility, no co-pay due, no co-insurance due 
  

  The amount that will be refunded to the patient is what he has paid in the total amount of: 
  1. DOS: 8/7/23 - Refund back to patient - $80.00 
  2. DOS: 8/21/23 - Refund back to patient - $30.00 
  3. DOS: 11/2/23 - no refund due- patient did not make a payment 
  4. DOS: 12/4/23: Office Visit code only - pt did not pay copay only on DME - no refund due 
  5. DOS: 12/4/23: DME (orthotics on separate EOB) Refund back to patient - $200.00

  6. DOS:12/30/23: Refund was already made back to patient of $30.00 

  7. DOS: 1/15/24: Refund back to patient - $90.00 
  

  Total refund back to patient will be in the amount of $400.00. 

  We want to thank the patient for bringing this to our attention, we are sorry for any inconvenience this has caused this challenging experience Mr. ***** ********* had. 
  We will be submitting a payment back to the patient via mail, at the address this patient has on file with the office. 

  I have provided all the documentation from the payers (EOB/EOR's) to show that we have processed and where paid for the DME. If anything else is needed please feel free to contact our office. 

  Thank you for taking the time to review our reply to this complaint from the patient. 
   **** ****** 

  Billing Department 
  

  
  

  Customer Answer

  Date: 03/25/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ********* ***