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Business Profile

Tobacco Store

One Stop Tobacco Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tobacco Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vape pen from One stop. Well the pen I purchased wouldn't charge. So when I took it to One stop they said I needed a reciept to return it. I said I will look for it and if I find it will I be given a refund and I was told yes. I believe the reason he told me that was because I was about to buy another one from this store. So I purchased the new pen which I included a picture of. Well I found the reciept and went to return it. Today is the 11th and you have a 14 day return period. Well the guy said no he wasn't gonna return it cause it almost 2 weeks old. I said I was told when I found my reciept I could return the non working product. So he tells me I'll have to wait till the boss gets back from vacation. Which by that point it will put me past the 14 day return period. I have my reciept and the broken product I was sold and I just want my money refunded

    Business Response

    Date: 07/26/2024

    I received a call from one of my employees regarding an issue. When he arrived, he requested assistance with a device that was not charging. My employee explained to him that we are unable to accept returns for devices of this nature. He also inquired about the length of time the device had been in use, as our policy does not allow returns, exchanges, or refunds after 7 days from the date of purchase. He further clarified that the receipt contains a note stating the same. Despite this, my employee attempted to assist him and discovered that the device had been in use for over 2 weeks and was being charged with the wrong charger. We have video recordings of all conversations. The customer became upset when informed about the incorrect charger usage and our policy. He was advised to return when the owner or manager is present. The customer became agitated and made derogatory remarks due to our non-American origin.


    We are dedicated to assisting customers with their devices to the best of our ability. However, in this case, the device had been used for an extended period, although it is still covered by the manufacturer's warranty.


    As the manager, I am willing to assist the customer promptly and offer a 50% discount on a replacement device of the same model.

One Stop Tobacco Shop is NOT a BBB Accredited Business.

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