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Business Profile

Car Rentals

7th Gear Exotics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff LO Consumer rented a vehicle from the company on 5/2/25. The vehicle broke down while she had it and when she let the business know they told her they would come pick it up. No one ever showed up so Lyndhurst police had to tow it. The consumer contacted the business again and they offered her a refund on 5/5/25 but she has not received the refund. Every time she calls they are giving her the run around. She was told someone would call her back but no one has.

    Customer Answer

    Date: 05/27/2025

    Hello, Im attaching texts from Tiff of 7th Gear Exotics. I was supposed to have my refund back as of May 3rd. It is now May 17th and still dont have one. I also, have another message from this past Thursday May 15th of a refund return and once again they stopped answering their phones or returning my calls.

    Customer Answer

    Date: 05/27/2025

    Those additional photos I sent is of someone else in my city that they paid back because they got pressure from her family popping up. Her event was way after mine weeks after and she got paid and they have yet to return my calls at all or send my funds. And this company just dont answer their phone at all. 

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 1st and May 8th 2024 I paid $537.50 to total $1,075.00. I wanted to rent a Lamborghini. I had cancelled the order prior to the rental date and gave ample notice. I was told by a *** that I would receive a refund and then was later told that they do not issue refunds even though no goods and services were rendered.

7th Gear Exotics LLC is NOT a BBB Accredited Business.

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