We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Dealers

JR Auto & Truck Sales, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August, I purchased from your dealership a 2010 Dodge Dakota, VIN #***************** with 52,000 miles on it.
    In the 4 months of ownership and about 2500 miles driven, I have been unable to drive the vehicle for nearly 5 weeks and I have been forced to make several repairs:
    -Change the engine oil and filter because it was black appearing like it has never been changes
    -Replace the vehicle batter - replaced by JR Truck
    -Replace the vehicle's battery cables
    -The transmission failed in November costing me $4600 to repair and not being able to drive the vehicle for 3 weeks
    -The water pump failed on 12/19/22 and had to be replaced costing $160.00 in parts.
    -Brake pads are rotors currently need replaced which will be another $140.00 just for parts.
    Having paid a premium for what was advertised as a reliable low mileage truck, I have now been forced to spend nearly $5000 just to keep it drivable.
    When customers walk through your door and pay good money, a premium far above the normal value, they expect to receive what was advertised; a reliable vehicle. This brings into question your ability to evaluate quality vehicles or more so, your advertising tactics. You either knew the vehicle was in need of significant repair and simply chose not to disclose it or you should have known. Your reputation as an auto dealer greatly depends upon trust...
    The end result is an extreme financial hardship and being unable to do my job without reliable transportation.
    Given all of the necessary repairs, I am demanding that you help defray the involved costs. I do not believe this is unreasonable given the short time I have owned and driven the vehicle. I can provide you with a copy of the transmission repair invoice.

    ******* ***********

    Business Response

    Date: 01/11/2023

    On August 27 2022 ******* *********** visited our dealership
    to look at a 2010 Dodge Dakota. ******* looked over the vehicle along with
    completing a test drive. After doing his inspection he decided to purchase the
    vehicle, at which time it was explained that the vehicle was a 2010 (13 model
    years old) and was being sold AS-IS. Which is how we sell all our vehicles. An
    option to purchase a service contract was offered at time of sale and ******* declined
    to purchase. The vehicle had 51,928 miles when originally sold on 8/27/2022.  On 9/16/2022 with 52,573 miles ******* stopped
    by our dealership and stated he was having issues with the battery. We replaced
    the battery that day out of good faith. This is the last I’ve spoken to *******.
    We evaluate vehicles and repair or replace any items needed prior to sale. In
    this case we installed new wheels and tires, along with installing a Line-X spray
    in bedliner. The vehicle had no known issues, no dash/warning lights, etc. I
    had personally driven the vehicle over 50 miles myself to and from the
    Lancaster Line-X location. To imply our inability to evaluate vehicles is a
    reach. No one can foresee 4 months into the future to predict what may or may
    not happen with an almost 15-year-old vehicle. Please see attached documentation
    related to this vehicle (bill of sale, wavier of service contract, as-is- sold
    without warranty, buyers guide, goodwill repair).

JR Auto & Truck Sales, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.