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Business Profile

Fast Food Restaurants

McDonalds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case# ******** and case# ******** ** ********** ***** ********* **** location. 10/27/2023 1:08pm Order# ** KS# **   Total: $21.82 and also $19.71
    I haven't been to McDonald's in a few years and I was reminded why recently when I decided to take a chance and order on the app. There was a bonus offered and I chose the free iced coffee but was unable to get the caramel iced coffee which was irritating so I lost out. I ordered other items. The app said my order was successful. About 15 minutes later I arrived at the location. I checked in at spot 4 and was told there was a problem with my order and I needed to go to the drive thru. I was pissed. I had to wait twice. The girl at the speaker told me I needed to come in to order again. WTH? I refused and had to place my order again at the drive thru. The girl was nasty and also added an extra item to my order. The young man who's always at the first window and who's always nice and fixed it. I was charged twice. I filed cases and they both get closed with no explanation or resolution. Even angrier now. Filed AGAIN this afternoon then you wanted more information that was already supplied at 4:3.9pm. I gave it AGAIN at 8:10pm and immediately received a response at also 8:10 pm saying my case was closed. You need to refund my $19.71. I only received one order. Your app has always been junk about 95% of the time. I really regret coming back.

McDonalds is NOT a BBB Accredited Business.

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